Bulldog Broadband / This company is disaster!
I had very bad experiences with Bulldog that I though I should share with people or if possible executives of the Bulldog organization. Here is a brief detail of the complaint that I wrote to Bulldog:
It seems as if every time I had used the customer service for bulldog I had to resort to your complaint system. I understand that existing residential customers is least of your priorities, but getting a customer to speak with a supervisor to help escalate a few issues would not hurt your organization. I have been trying to get my connection moved to a new address and put a request for the same on the September 20th. The customer service representative told me that it would take up to two weeks to get an installation date. Then after two weeks I spoke with another customer service representative and I was told that it would take 2-4 weeks to get the date. Today, I spoke with another customer service person, and I was told it could take up to six weeks. Is there anything that can be done inside of your organization to satisfy your customer?
I am in urgent need for my new connection and I am not able to get anybody to escalate this. This is my final resort to see if your complaint system is effective enough to resolve my issues.
The following are my details:
Reference Number: bdol6947543
Order placed on September 20th 2006
I hope to get some sort of reply or resolution on this.
The customer service is so poor that they would not let you talk to a supervisor regardless of the urgency of the situation. Every time you talk to their customer service representative you would hear a different rule or difference excuse. This is not my first time that I had to resort to their complaint system. When I initially got their broadband six months back, their connection was faulty and it took my several days to get through to anybody. Their technical team could not figure out anything and every time you called, they told you to wait two days. I think there is something very seriously wrong with the customer service of this company that needs to addressed and publicized. I would not have resorted to any of this, if they had some escalation process for their customers. I think they do not care about their existing customers, only when you are a new customer that they listen to you. They have outsourced their customer service to locations where people have no clue what they are talking about. They do not know the company policies and make up facts just get you out of the line. In some cases, they even hang up on you. This is a disaster of a company to deal with (at least the customer service part of it) so please be careful before you enter into any contract with them. There are several other alternatives available that you can try where the situation is not that bad.
Location: London, UK
Company: Bulldog Broadband
Hope this helps someone!