Buffalo Wild Wings / unprofessional management
My friends and I went to Buffalo Wild Wings last night and I must say I feel very fortunate that I am not an employee of this company and dependant upon income from them given their policies and more specifically the way that management treated us and their own employees.
My friend was cut off and told by the waitress that he consumed too many drinks for the time he had been there. He is a big guy and had consumed 7 - 23oz beers in 4 hours. The waitress said... "I can see that your fine but there is a formula." When pressed for specifics about exactly how many as too many the waitress lacked a definite answer. We asked to speak with the manager.
The manager came out and offered little insight into their policy then proceeded to blame the waitress saying she should have cut you off sooner and that she didn't handle the situation correctly. He was not interested in our effort to understand their company policy and walked away from us while we were still talking to him.
Why isn’t a manager responsible for cutting of individuals? Cleary they have not properly trained their staff to handle these potentially challenging situations and it really puts a waitress in a difficult situation that could potentially impact their tip. I was very disappointed in their lack of transparency relative to their policy and this ensures that I wont be back. In addition the manager went directly to the waitress and berated her into tears in clear site of us and everyone else in the restaurant.
We were also told by a waitress there that she had to pay for a $50 dollar tab the other night because her table walked but Buffalo Wilds Wings does not want them chasing people out of the building.
Wake up BWW! You can’t treat your employees like this and expect to retain anyone that cares about your customers. Quit throwing them under the bus find some better ways to solve your industry challenges.
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