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Buffalo Wild Wings / customer service

1 7345 S Durango DrLas Vegas, NV, United States Review updated:
Contact information:
Phone: 7022604800

This is NOT a complaint. I was just writing to let everyone know that this is one of the best restaurants in all of Las Vegas. They have great customer service and the managers are always helpful. I just wanted everyone to know that this is the place to go for some good ol comfort food and great quality service.

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Comments

  • Ts
      7th of Apr, 2009
    0 Votes

    The service at this location is awful! I walked in and there was only one cashier and she was tied up with a customer. Several employees and even the manager walked up the counter...saw me waiting... and NEVER asked me if I had been helped or anything. A whole 15 minutes went by and finally a young lady asked if I wanted to order and the other cashier was STILL with the same customer! The only reason I kept my cool was because my child was with me. I will not be going to this location or any other BBW or recommend them to my friends and family from this moment on! I was totally ignored and was not made welcome as a paying customer. I guess this is the treatment of takeout customers since I wasn't dining in watching the games and ordering beers.

  • Cu
      10th of Jul, 2009
    0 Votes

    Regarding BWW - Port Chester, NY: From July 8, 2009
    Things have changed for the worse. Recommend that ALL trivia players avoid this location like the plague. Recent new manager 'J' is horrific. Went through about 12 boxes and all were LOW Battery. This had been a problem for a few weeks now and they do nothing about it. Requested waitress to get manager. No one came, so our party got up to leave and the manager 'J' came over and accused us of throwing a box at the waitress and hitting her. It never happened. She was probably pissed cause she brought us 12 boxes and all were bad and now she would have to carry them away from the table. Manager 'J' told us to leave. He had no desire to hear the customer out. The waitress lied. They have cameras and if they bother to review the video they will see she was not touched. Manager 'J' did not care. Manager 'J' made it clear to us in words, and action that customers are not as important as his staff. Manager 'J' said that as far as he was concerned his employees are number 1. This is a good attitude as without customers there would be no need for staff. Then again, maybe he was communicating to us that this BWW needs to close since customer was not required. By the way, manager 'J' made the excuse that the boxes were used at lunch time and that is the reason they were not charged. Only a few problems with manager 'J's' theory, this BWW does very little lunch business, and at no time during the last few weeks when given these low battery boxes did staff or management offer this excuse. Rather, the boxes are not charged cause the staff does not place them back in the charging units the night before, or as one manager told us, they might have problems with the electrical connections. On many occasions we had witnessed the wait staff just place the trivia boxes near the charging stations as it seemed to be too much effort for them to return them appropriately so they could be charged. Manager 'J' must have on his bookcase the classic book called 'The Book of Excuses: Ways to Misinform Customers and They Will Be Gullible.' We had been regulars at this location since they opened a few years ago. This incident takes the cake for poor management, unprofessionalism, indifference, and bias towards the truth. We had just met the new General Manager the night before. He was pleasant, professional, and accommodating. The GM 'M' was informed about the problem with the boxes. One last note about the incident. Another manager 'T' was on duty, he knew us as regulars. When we were speaking, or rather being ignored about what happened by 'J' he came over carrying about 8 boxes. Manager 'T' told us he knew we were coming in and he made sure he had plenty of boxes fully charged for us. By his facial reaction after we were told to leave 'T' clearly knew something was amiss. Waitress and manager 'J' need to realize pushing a box to the end of the table so it can be removed and charged does not, and is not throwing a box at a waitress. Avoid this location... better off going to BWW-West Nyack where things have vastly improved under new GM 'P, ' who had been the prior manager of this BWW- Port Chester. Bring back manager 'P.' Time will tell to see how the franchise owners handle this serious problem.

    Follow-up:

    Well corporate BWW called and indicated that they retracted the notion that the waitress had a box thrown at her and now any contact was purely accidental. However, nothing ever happened. No contact was ever made. If the waitress had been hit she would have yelled and screamed at the time. Since it never happened she had no reason to respond as such. They have cameras all over this location and if management had commonsense and took the time to review the tape they would learn the truth. Also, there was absolutely no apology from the managers and/owners. But these owners do not seem to be concerned about customers as noted by others recent actions by them. For instance, unlike 99.9999% of the other restaurants in this country they decided to NO longer offer decaf coffee. This means that if you are someone who is on a caffeine restricted diet you have no options regarding hot drinks. And if you are caffeine restricted and on a diet you are totally screwed.

    More problematic is there new promotion that reportedly begins on Saturday, July 11th at 7PM and runs for 6 weeks. Women will be able to order alcoholic drinks for One Cent. Yes, thats 1 Penny for each listed drink from 7PM to 10PM. I am sure many of these drinks will work their way into the hands of men. Anyone driving in the area should be concerned when these patrons leave BWW on these nights. BWW management and owners seem to not care how their attempt at a money grabbing promotion will impact the community. But, then again, they are the same management team that is indifferent to customers and are concerned only about their own needs. Corporate narcissism at its worst. MADD, Mothers Against Drunk Drivers was notified about this promotion.

  • Fe
      13th of Oct, 2009
    0 Votes

    Sonia Tonz, the General Manager at Buffalo Wild Wings in Colonial Hts VA displayed poor managerial skills and terrible customer service qualities. Recently I applied for a position at Buffalo Wild Wings, and I was told to come in for an interview. Once the interview was over Sonia told me that nothing was available for the cashier position but” I will like for you to be train for the bartending position and I will have the outgoing bartender contact A.S.A.P so you can be trained”. Two weeks went by, I didn’t receive a call from Buffalo Wild Wings, so I called Buffalo Wild Wings to check the status of the position from the information I was told on the previous interview, when I was cut off abruptly and hung up on. I thought that was extremely rude and unprofessional. If the position was already filled or if they weren’t looking for new personal they could have politely told me before or after the interview or when I called them two weeks later they could have let me know over the phone, instead of wasting my time and rudely hanging up in my face. I used to like eat at Buffalo Wild Wings all the time, after the way I been treated I have to second guess their business as a franchise. Leadership starts at the top, if that’s how the General Managers treat people, it will surely trickle down to the rest of the staff. I ' am pretty sure nothing will come from this message but something should be fixed in the Buffalo Wild Wings organization, because nobody deserves to treated in such a horrific manner, I will be contacting the local news because in a time where jobs are scarce a person shouldn’t have to fill so low for trying to get a job.

  • Wm
      10th of May, 2010
    0 Votes

    Buffalo Wild Wings bartenders are not very good.

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