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BT Customer Street / Fraudulent company

1 United States Review updated:
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Informed that this was a Website design service which would bring in extra work - rubbish. The Website is no better than free build your own website and the listing on various directories does not bring our name up as the first on Google or any other search engine. Lies but once they have your bank details you are lost. Trying to complain - no-one answers yopur letters or your phone messages - there is never anyone available to discuss the matter. Try canceling and even at the end of otherwise you automatically renew!!! Watch out this Company really bites!!!

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  • Br
      6th of Jul, 2009
    +1 Votes

    This company has no regard for its customers, customer service is the worst i've ever seen. Quality of websites are beyond words, im sure the web designers are amatures.
    I am advising EVERYONE stay away from this fraudulent company, which preys on humble small time businesses during times of a recession.
    Shame on BT..

  • Cu
      8th of Jul, 2009
    +1 Votes

    The quality of the websites is appalling. But what is probably of even greater concern is that if you ever challenge them on their dreadful product they will start to harass you. Today I have had seven calls from this company. On the last occasion I was sworn at and physically threatened. Customer Street should be shut down.

  • Do
      24th of Jul, 2009
    0 Votes


    I just got a "lengthy" conversation with a "Tim", today, Cold-Calling me from an alleged "BT Directories site"..: the so-called site is listed & viewable from:

    * The guy was trying to get get me to pay up as we spoke;

    * would not send me any litterature through the post;

    * and, their "GETTING REGISTERED" link does not lead to any actual page to fill in...(only through the Cold-caller, as he said);

    *More importantly, there is NO Company Number Registration or, any other link into any other current & existing BT service - for us to check wether it is Real or a Con.

    Of course, I wasn't interested in settling ANYTHING on a cold call.
    And, giving Bank details whatsoever (even as the Owner of my Business, I'd have Partners to suggest it to, first...>>

    "TIM" would get annoyed with this, by the way..: "£3.99 to register on the 4 "search engines + 118500 ; then, also £19.99/ month from Now and thereafter- to allegedly set a webpage you can update anytime / and a webname they put in free...">>>"TIM" even got propping, in the background..from someone else..

    IT'S A DEFINITE CON !!! Am not happy some people blatantly think Business people can be so stupid (and, any person, for that matter!..)

  • Do
      24th of Jul, 2009
    0 Votes

    the (UK) Telephone N0, I just got called from: 0152-454 3400


  • Ka
      6th of Aug, 2009
    0 Votes


  • Br
      13th of Oct, 2009
    0 Votes

    Its working for us, they did exactly what they told me they would do. maybe some people could check facts and maybe listen to what they are telling you, yeah we were sceptical so we asked for email confirmation with the bt directories disclaimer my boy friend then phoned bt who confirmed the registration number. my web site was on google very quickly i was surprised, the websites not too important but google analytics tells me that my e commerce site is generating more hits from the customer street site than from any where else, including google, hits means sales, so i am definately happy.
    wedding jewellery barrow into google we are no 1

  • Dr
      26th of Oct, 2009
    0 Votes

    I am someone who has had dealings with BT Customer street. Not one enquire has been recived from of my web site, that they put together. No one was able to help me to sort this out. I have had lots of phone calls from them, saying how mistaken I was about the service thay said I would get. I have the letter and will look at taken this on all the way. a wast of money and time. someone out there must be ableto sort this company out. DO NOT USE BT CUSTOMER STREET.

  • Sh
      4th of Nov, 2009
    0 Votes

    complete con men and if you was completely miss sold like i was on a bunch of lies. and if you complain they dont want to know they wont let you cancel the website will cause my business more harm than good its amature and child like then they have the check to send you something saying ive had 500 hits it 1 month yea ok hows comes i have had not 1 call its all ### they get aggressive if you question them and in my eyes i have just given them £300 for nothing ive canceled the direct debits and will not be giving them anymore of my hard earned money. cheating conman ###!!!

    i want my money back!!!

    shaun bryant

  • Ia
      13th of Nov, 2009
    0 Votes

    all completely true,
    simply one of the worst companies you can deal with. ever.

  • Ma
      18th of Nov, 2009
    0 Votes

    Dreadful company and the rudeness is beyond belief, they're doing a good job of destroyed the BT brand ...

  • Jo
      26th of Nov, 2009
    0 Votes

    i agree with all the comments.btcustomerstreet called me up on the 9th july this year, a guy called tim told me he could get me a premium listing website which would get me 40 new kleeneze distributors per month.he then said it worked for people who done kleeneze in england.i have since been left with a useless free build website which cost £500 to start up, £114 per month, and nno chance of cancelling, even though i only done kleeneze 2 hours per week.BTCUSTOMERSTREET SHOULD BE SHUT DOWN.WHY ARE BT AS A COMPANY ALLOWED TO GET AWAY WITH THIS.IT IS PROFIT BEFORE ANYTHING ELSE.SHAME ON THEM

  • To
      27th of Nov, 2009
    0 Votes

    I agree entirely. I am a sole trader in the alternative therapy business. They cold called me (someone called John Prempeh) used BT`s once good name to lull me into a false sense of security. They then told me that they would get me on the first page of Google. I was ripped off there and then for over £400 (£650 in total). The website I received was simply a free build type which I could have done myself for nothing. They lied and misled me for months. My business never appeared on the first page usually it was page five, or eight and for only half of the key phrases they said it would. They are a blatantly fraudulent company. And their so called accountabilty manager a one Graham Armstrong is as pathetic as his staff and is accountable only for continuing to steal from ordinary people.


  • Cu
      27th of Nov, 2009
    0 Votes

    Why have BT not responded to this long list of complaints about one of their companies?

    Don't BT care about the way their brand has been dragged through the mud?

    Obviously not.

    And that's why I have now cut all contact with BT...literally. I now get my phone and broadband from my cable provider. I won't deal with any organisation that has a scammer division, which is what CustomerStreet really is.

    BT have to realise that if you lie down with dogs, you get fleas.

  • Ke
      30th of Nov, 2009
    0 Votes

    Sorry to admit this, but I am another mug who fell for the chat up line the young sails person gave me. She convinced me that by signing up for a web site on BT Customer St it would be very good for my fledgling Energy Assessment business. Since the beginning of July I have had one customer contact me. As others have stated it's no use complaining because no one at Customer Street will take any notice. What a complete waste of money this has been. BT should be ashamed for allowing such shameful business practices to be carried out in their name.

    Kenny G

  • Br
      30th of Nov, 2009
    +1 Votes

    To everyone who has a complaint you should do what I did, I took them to the on-line claims court and got my money refunded within 1 week £600. It cost me £60.00 but it was worth every penny and you dont need a solicitor eitherr. Just state your case with all evidence and details to back up your claim and everything should be fine.
    Here is the website all the best, let me know how you got on.


  • Ih
      5th of Dec, 2009
    0 Votes

    Well done Bridget I take it that they paid up out of court ? The last thing they want is the BT name up in lights in court for the wrong reasons. It goes to show small one can win

  • Cu
      10th of Dec, 2009
    0 Votes

    I was recently conned in to paying for advertising by this dodgy outfit, the sales bloke kept me talking for hours promising the earth! when I finally agreed (WHY OR WHY!) the took a payment for almost £300 with a monthly of £46! since I "joined" them not a single solitary call for any thing related to work - but a good few advertising clowns!.

    I was promised a professionally built website in the top 10 of goggle (first page) ha what a joke, the site looks like it was built by a 5 year old - well you say change it! I just tried! they have set up a really crap site builder which give you tonnes of really really really bad templates with a choice of some very generic pictures from an image supplier, I know one should not blame the tools but really this is a diy site builder program for very diy sites!!

    I was also told I would be able to change anything and everything on the [censored]e oops sorry site - No FTP access "You have to use our software" Oh great I'm thinking so there is no hope of them ever being able to produce a decent let alone a professional site as assured!

    In Summary

    BT Customer street are completely unable to provide what is offered by there sales teams,

    The will promise you loads of enquiries an excellent presence on the internet DON'T FALL FOR IT.

    The only thing they do well is collect your cash in return for NOTHING.

  • Ch
      19th of Jan, 2010
    0 Votes

    The scam continues, was contacted today asking for domain renewal fees, this is despite my site not being with customerstreet any more and having renewed registration with easyspace at the end of December, they also wanted £29.00 for a 1 year renewal. SHYSTERS

  • Ju
      21st of Jan, 2010
    +1 Votes

    How do they get away with this? If you think the law should be changed, please sign the petition and get everyone you know to do the same:

  • Ag
      26th of Feb, 2010
    0 Votes

    Hi all,
    few minutes ago I been called from 01524 529000. Cant remember name if that stupid women, but I said to her I have got a friend iand cant make the decision now. She was pushing for it so badly saying its your only opportunity and we need some one before weekend. I said i haven't got time because of friend waiting and she said but we on the phone for over 10 min already! And then I sadi stop be rude and stop pushing me I dont need your website, so she hang up on me!!! PEOPLE BE AWARE! So rude, so pushy, not worth it!!!

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