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British Royal Mint / A lot to be desired

1 United States

British Royal Mint - www.royalmint.com

So I ordered a coin from the British Royal Mint. I soon discovered that a company (Asset Marketing Services Incorporated Inc) based in Minneapolis, MN does the order processing for the mint for United States orders.

Overall, the experience was unpleasant for the following reasons:

1) After placing my order and registering at the website, I was unable to login to check my order status.

2) I emailed the customer service department (Asset Marketing Services Inc) daily for two weeks before I received a reply.

3) The company charged me $11.95 postage; where the package mailed to me was posted for $1.98.

I appreciate the coins offered by the British Royal Mint; however the U.S. company handling the U.S. orders leaves a lot to be desired.

Va

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