Communications
I submitted a form with photographs of what I believe to be a mis-struck coin. This was on the 28th of November
I had a reply saying it could take more than 28 days but since then I have heard nothing despite sending about six emails, some of which received replies and some didn't.
I also resubmitted a form do detail that I has not heard anything and still just got the standard reply back.
It is now over three months surely someone can let me know what is happening.
My Account number is [protected]
My email address is paul.[protected]@ntlworld.com
Thank you for your time and if you require more information please feel free to email me.
Kind regards
Paul
order paid for not complete
Ordered 2 2018 gold sovereigns at the end of December and received one on the 31/12/18 (PMC-052457). I have emailed them the details and rang a number of times. After 3 weeks I received n email saying the It dept were looking into it. After waiting for a response I rang and asked to speak to the manager. I was told he was out but would ring me.I am still waiting for the call.
This is the worst customer service I have experience. I ONLY WANT MY ORDER TO BE COMPLETED!
Account no: [protected]
A lot to be desired
British Royal Mint - www.royalmint.com
So I ordered a coin from the British Royal Mint. I soon discovered that a company (Asset Marketing Services Incorporated Inc) based in Minneapolis, MN does the order processing for the mint for United States orders.
Overall, the experience was unpleasant for the following reasons:
1) After placing my order and registering at the website, I was unable to login to check my order status.
2) I emailed the customer service department (Asset Marketing Services Inc) daily for two weeks before I received a reply.
3) The company charged me $11.95 postage; where the package mailed to me was posted for $1.98.
I appreciate the coins offered by the British Royal Mint; however the U.S. company handling the U.S. orders leaves a lot to be desired.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of The Royal Mint complaint handling
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The Royal Mint contacts
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The Royal Mint phone numbers+44 800 032 2154+44 800 032 2154Click up if you have successfully reached The Royal Mint by calling +44 800 032 2154 phone number 5 5 users reported that they have successfully reached The Royal Mint by calling +44 800 032 2154 phone number Click up if you have UNsuccessfully reached The Royal Mint by calling +44 800 032 2154 phone number 1 1 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 800 032 2154 phone number67%Confidence scoreCustomer Enquiries & Gift Orders+44 800 032 2152+44 800 032 2152Click up if you have successfully reached The Royal Mint by calling +44 800 032 2152 phone number 1 1 users reported that they have successfully reached The Royal Mint by calling +44 800 032 2152 phone number Click up if you have UNsuccessfully reached The Royal Mint by calling +44 800 032 2152 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 800 032 2152 phone number100%Confidence scoreTelephone Orders+44 333 241 2223+44 333 241 2223Click up if you have successfully reached The Royal Mint by calling +44 333 241 2223 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 333 241 2223 phone number Click up if you have UNsuccessfully reached The Royal Mint by calling +44 333 241 2223 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 333 241 2223 phone numberThe Royal Mint Experience+44 144 323 5908+44 144 323 5908Click up if you have successfully reached The Royal Mint by calling +44 144 323 5908 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 144 323 5908 phone number Click up if you have UNsuccessfully reached The Royal Mint by calling +44 144 323 5908 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 144 323 5908 phone numberRoyal Mint Bullion+44 144 322 2111+44 144 322 2111Click up if you have successfully reached The Royal Mint by calling +44 144 322 2111 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 144 322 2111 phone number Click up if you have UNsuccessfully reached The Royal Mint by calling +44 144 322 2111 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 144 322 2111 phone numberCorporate Enquires
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The Royal Mint emailsexperience@royalmint.com91%Confidence score: 91%visors@royalmint.com90%Confidence score: 90%customer.services@royalmint.com90%Confidence score: 90%support
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The Royal Mint headquartersPontyclun, Llantrisant, Wales, Mid Glamorgan, CF728YT, United Kingdom
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