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Brakeplanet / I think this is a company that is struggling to get things right, but they don't have their process figured out yet

1 United States
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I ordered discs and pads for my VW Cabrio online on a Saturday evening. I got an email response right away (the same evening) showing the order had been sent via UPS Ground. No tracking number listed when I checked the order status. Seemed a little fishy, but I remained hopeful. After 5 days with no delivery (their site shows 2-4 days for West Coast shipping) I sent an email asking for the tracking number - no response. The next day (Friday) I sent another email - no response. I tried calling their customer service number on Saturday - no answer, I left a message to contact me or cancel my order. On Monday, however, I got an email that said the order was shipped Friday afternoon via Fedex and a tracking number was provided. The tracking number was legitimate and I didi get my order later in the week. I don't have the parts installed yet, but they are the correct discs & pads and the quality looks pretty good.

I think this is a company that is struggling to get things right, but they don't have their process figured out yet. I advise caution and persistance if you order from them. Their web site indicates that they will provide a tracking number for all orders. If they don't give you a legitimate tracking number right away, get after them and insist that they get it to you.

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