Books-A-Million reviews and complaints 1
View all 33 complaintsBooks-A-Million - no holiday return policy
Books-A-Million has no holiday return policy. I tried to return books that were purchased on black Friday as Christmas presents. The official policy is returns are only excepted with in 14 days, no exceptions, regardless if it was a Christmas gift. The response I got was basically "too bad". This is a ridiculous policy, I want to make sure everyone is aware.
That policy is only for things bought 14 days prior to Christmas. It does not go for anything bought durring Black Friday or up to 14 days before Christmas.
Yes I have the original receipt, I will call the number and hope it works out thank you. I did email the customer service and that's the reason I posted the complaint. (After I attempted to return them in the store) The response from Customer service via email was that they were sorry but 14 days is the policy regardless of if it's during the holidays. But I wall call them on Monday and see what they say.
The books where returned because specific books were purchased for a present for my Aunt. Totalling $49. The same books were purchased by another member of my family. We didn't know she gave us both the same Ideas for Christmas. Is that ok with you book cop? Probably not, cause you're the type that likes to comment on things you know nothing about.
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I bought a few things there for Christmas gifts. My receipt had the 14-day policy printed on the back, but on the front at the bottom was printed: "For returns, bring the item and this receipt back on or before 02/10/2012. Some items cannot be returned if opened."
I had to call customer service for another reason, but also asked about the apparent difference in return policy. The CS agent told me that the return period was extended for the holidays.
Actually BAM's return policy is 60 days during the holidays and 14 days the rest of the year. Did you have a receipt or a gift receipt? That is required for all returns, unless you are a Millionaires Club member. If you are having problems, call the customer service line [protected]) and they can help you get it sorted out. I work for the company.