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4.2 5 Reviews

Billshark Complaints Summary

4 Resolved
1 Unresolved
Our verdict: Expect excellent service from Billshark. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Billshark reviews & complaints 5

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ComplaintsBoard
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5:02 pm EST
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Billshark has left an official reply on this complaint.

Billshark Outstanding balance

I decided to use Billshark to lower my AT&T wireless bill. This was finalized on November 17, 2022. But then I got a message saying that I have an outstanding balance for $100 with Billshark. I’m very confused. Why am I being billed? I used Billshark to lower my bill, but now I have an extra $100 outstanding balance that I have to pay. I don’t have money. I’m very limited financially, and cannot afford this bill at all. I used Billshark to lower my bill, not add to it. I can’t afford this. I can hardly afford my rent and phone bill, let alone anything else. I can’t pay this bill within the necessary time frame.

Desired outcome: Waived payment, reduction of balance, or extended period for a month out in which to pay the bill.

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Courtney S.
, US
Nov 22, 2022 9:17 am EST

Sarah-

Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at [protected] if you have any questions in the meantime- our team is always happy to help!

Thank you,

Billshark Customer Success

ComplaintsBoard
T
2:48 pm EST

Billshark "lowering" my internet bill

Signed up for Billshark through Acorns around 11/18/18. Uploaded my already low internet bill as it was the only one I had that qualified. I have never once made a late payment on the account since I opened it in October 2017. Billshark shows my "old" monthly rate and my "new" monthly rate as being exactly the same as they've always been. Yet they are claiming to have gotten me a "credit" for $194 in late fees and trying to charge me $77 for doing so! I had NO "overdue balance"! So much for no risk involved! I can't even figure out how to call the company to have them fix this or cancel my account!

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ComplaintsBoard
G
8:58 am EDT
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Replied
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Billshark bill lowering service

Billshark changed my service contract with Verizon Fios to lower my bills. It resulted in a lowering of my service tiers. Then they wanted a chance to fix the problem and I told them NO! They went into my account anyway and changed things without my permission. They are now billing me for over $500 for supposed savings.

I have shown them my bills, filled a complaint with the BBB in their HQ hometown and now they have the "Collection Army, " coming after me in 30 days. They have not responded to my complaint, nor communicated with me by any means except email.

Very bad actors,

Gregg Smith

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Is Billshark legit?

Our verdict: Complaints Board has reviewed Billshark and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with Billshark's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in Billshark's services, but remain informed and cautious.

Billshark earns 72% level of Trustworthiness

High Trust Suggestion: Billshark evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

By resolving 80% of 5 negative reviews, Billshark is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

The age of Billshark's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Billshark.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Billshark.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The billshark.com may offer a niche product or service that is only of interest to a smaller audience.
  • Billshark protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Billshark. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Expert negotiation team
    2. No savings, no fee policy
    3. Wide service coverage
    4. User-friendly platform
    5. Strong success rate
  1. Cons
    1. Limited negotiation scope: Only certain bills.
    2. Service fee on savings: Up to 40% cut.
    3. No success, no fee risk: May not find savings.
    4. Dependent on provider flexibility: Varies by biller.
ComplaintsBoard
D
11:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Billshark has left an official reply on this complaint.

Billshark savings negotiator

Very good communications first off but this is more of an issue with myself not reading the fine print. BillShark did get me savings on three bills I provided them and the overall saving I will receive will be close to $1000 over two years.
Bill shark takes 50 percent of the first year savings and a little less if there is a 2nd year contract. So I owe Bill shark almost $500 right now and they offer a service to spread the payments over 6 months with an additional charge.

All-in-all what this service did anyone can do on their own and save even more money.

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ComplaintsBoard
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11:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Billshark customer service

I recently tried out a mobile-app by Billshark, who promises to save money on your monthly bills through negotiation.

I used the service in December, but it took an awful long time to get a hold of a team member at Billshark.

While I was happy with the actual service they provide, I would expect their customer service to improve as it seems this business just recently launched.

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Resolved

This review was setup by a BILLSHARK employee only for the purpose of testing and monitoring feedback, as we are 100% dedicated to hearing about our customers experiences with our services". If you would like to read more about our customer reviews, please check us out at: https://www.billshark.com/more-reviews/.

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Billshark Customer Reviews Overview

Billshark is a financial services company specializing in bill negotiation and subscription cancellation. They aim to help consumers save money by negotiating better rates on monthly bills such as cable, internet, and wireless services. Additionally, Billshark offers to streamline the process of canceling unwanted subscriptions. Their service involves analyzing customers' bills, identifying potential savings, and then taking steps to secure those savings on behalf of the customer. They charge a fee based on the amount saved.

Billshark In-depth Review

In summary, Billshark is a service that helps to negotiate bills for save money. It is useful for people who want to reduce their monthly expenses without much hassle.

Overview of Billshark Services

Billshark is a company that negotiate bills on behalf of customers. They work to lower costs of various services like internet, cable, and phone bills.

Ease of Use and Website Navigation

The website of Billshark is simple for use. Customers can easily find information and submit their bills for negotiation.

Types of Bills Negotiated

Billshark negotiate many types of bills, including internet, cable, wireless, and home security services.

Success Rate and Savings Potential

Billshark has high success rate in bill negotiation. They claim to save customers up to 25% on their bills.

Pricing and Fees Structure

Billshark charges a fee based on the amount they save for you. If no savings, then no fee.

Customer Service and Support

Customer service is available for help with questions and support during the negotiation process.

User Experience and Testimonials

Many users report positive experiences with Billshark, sharing stories of significant savings.

Turnaround Time and Process Efficiency

Billshark works quickly to negotiate bills, often completing negotiations within few days.

Additional Services Offered

Billshark also offers services like subscription cancellation and insurance shopping.

Security and Privacy Considerations

Billshark takes privacy seriously and uses secure methods to protect customer information.

Mobile App Availability and Features

Billshark has a mobile app that allows customers to submit bills and track negotiation progress.

Industry Reputation and Credibility

Billshark is known in the industry for their expertise in bill negotiation and have received positive media coverage.

Comparison with Competitors

Compared to competitors, Billshark has a high success rate and many positive reviews, but fees may be higher.

Pros and Cons of Using Billshark

  1. Pros:
  2. High success rate in reducing bills
  3. No upfront fees, only pay if you save
  4. Easy to use website and mobile app
  5. Cons:
  6. Fees can be high if large savings are achieved
  7. Limited to certain types of bills

Final Verdict and Recommendations

Billshark is a good option for people looking to lower their monthly bills without much effort. It is recommended to consider the fee structure before using the service to ensure it is cost-effective for your specific situation.

How to file a complaint about Billshark?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Billshark in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Billshark. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary information is included.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review against Billshark.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against Billshark on ComplaintsBoard.com.

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