Big Motoring World reviews and complaints

My son bought a £15000 66 plate BMW - within a week it was making a banging noise when driven took to a garage who said may be a wheel bearing spoke to big motoring world who said it's still covered under the manufactures warranty so take to a main dealer. Main dealer put car on the ramps - they carried out a visual inspection of the vehicle and found a whole host of issues - front and rear drivers wheels buckled, bulge on inside tyre, heat exchange cover completely misshapen and only held on with two finger tight bolts - gear box had at some point been removed together with the exhaust- car had been in a major front end colliision as had new bonnet new wing new bumper new headlamps - none of these were BMW parts. Under trays were loose and new parts not BMW - fresh paint / underseal on underside of car
Electrics were not coded to car, dash board readings were intermittent sometimes they disappeared completely so didn't no speed etc
With so much wrong the dealership did not go any further with investigating the noise - main dealership supplied us with a written report and video report. This was only a visual inspection they said if they did a full mechanical inspection who knows what else would be found wrong with it.
Rang big motoring world immediately - and said under the consumer rights act 2015 we would be returning the car for a full refund as it's within 30 days of purchase and if not satisfactory condition.
They refused and said car should be returned after the bank holiday weekend as there were no after sales staff available - so they could inspect for themselves - as far as we were concerned a main dealership inspection was inspection enough.
The car was returned all the while emails were going back and forth and they were refusing us a refund - they inspected the car and said they would change the wheels and we could come and collect it we refused we were within our rights to a full refund.
They are not part of the motoring ombudsman so we couldn't be helped by them - the car was bought with a bank loan so couldn't be helped by the financial ombudsman - we ended up going to citizens advice who put us in contact with Trading Standards all correspondence was sent to them and they concluded we were within our rights for a full refund. We also signed up with which legal and took legal advice - we eventually after approx 40 emails got a full refund but it took two weeks for them to agree to it
We dealt with Sophie - every issue we raised with respect to this car she wouldn't answer the query - every email was answered with it will be repaired and when are you collecting the car they wouldn't admit it had been in a crash and wouldn't admit there was anything wrong with it! We had written and video proof that it wasn't road worthy!
This car could have killed my son/other road users, he had to drive on the motorway to get it home. It does not bear thinking about what could have happened.

Do not buy from Big Motoring World - based on our experience they sold my son a sub standard dangerous car that could have killed him! There after sales service is non existent, - when we went back to return paperwork spare keys etc Sophie didn't have the courtesy to deal with us and sent another lady out, who wasn't rude but was very abrupt and there was no apology - they couldn't care less - she told us the buckled wheels were being replaced and car would go back up for sale - and it is together with a £1500 price increase!

I went to the service center today again (took another day off from work)so that they would fix a part that was already not working from day 1 and will cost me again another excess of £120.On top of the £16000 we paid for our mercedes.What happened?

I had an appointment at 11.i came with my 1 year old son because it would only take 2 hours. The car would be finished within 2 hours. When I came to asked if I wanna wait I said yes I don't have a courtesy cR.unless u give me one than I will go. They said no dirty there is no car for you.Waiting in the lounge I noticed they took my car inside the garage after 30 minutes.

than I waited and finally at 1 pm I asked if my car was finished.front desk would ask and find out. Got no response. I saw outside the mechanic that dealed with my car. I talked to him if the car was finished.

He said no and than he says : didn't u get the message? I said no which message.he said I told Lewis 1 hour ago it's not finished u have to wait until 2.30. Than when we receive the file it needs to be downloaded to the dashboard. Can take up to 45 minutes downloading.( for another 2hours)if u want we can arrange a courtesy car for you.

I said no the car has to be finished. I can't come for the 3rd time. I went straight to the front desk asking where Lewis is. He came after 5 minutes waiting: than I said u r not doing your job we'll.

why didn't u tell me 1 hour ago the car is not finished? Because than I might have gone home. He couldn't answer he said yes I got busy so I forgot to tell you. He denied the mechanic told him 1 hour ago.

I said is the mechanic lying? He said no but he didn't know what to say anymore. He said do u want a courtesy car? I said no I will wait again until 3 pm to be fixed.

Meanwhile I had to cancel my appointment if 2.15 pm. So than I waited with my baby crying out of hunger and 3 o'clock it was not finished again. Lewis came to me saying they received the wrong file so I have to wait again. So me sitting there with baby crying.

I got really emotional because I was the one with the loss! I had to *** from work again. Costs me £100 per day. Baby had no food.

Nobody at the desk cares about you nobody offers you anything nothing. Nobody asks if everything is alright. So I went straight inside the garage asking my key back so I could go home! Nobody gave me my key.

If I want to go home now they would have to put the old part in the car again. I was even told by Sophie the manager to get outside the garage. I said no call the police to take me out.sunce nobody gives me any response I have no way than to come directly to the garage and ask mechanics about my csrzSo I cried in front of everyone so much because it became too much for me waiting all day with hungry baby. Telling them I have been waiting since 11am until 4pm.I got no courtesy car!

Nobody offering if they could fetch my baby some food from the nearest supermarket. Nothing! They just cared about me paying for the part when it's fixed. I told them what service I get back from them me waiting all day and taking off from work, crying baby?

No courtesy car from beginning telling me it would only take 2 hours.I said I want discount on the invoice later. That the least they could do. Lewis would talk it through. I got no reply.

Than I asked to him again later if he talked it through, because I got no response. He said sorry we cdnt offer you discount! So I said: what can u offer me? He said nothing".

So I had to wait again from 4pm until 5pm to collect my car. I insisted to get a courtesy car to fetch my baby food. So I got a car for 30 minutes than I came back and waited again another 15 minutes before Coral would come to let me pay. I paid at 5.15 pm.means I waited for 6 hours.

And that was it. Nobody said sorry.

Nothing!And I left.

Within a few days of purchasing the vehicle it began to have issues that concerned me, not one but several. I had a diagnostics test carried out on the vehicle which confirmed my concerns.

the company were notified and said they would take the car back and have a look at it, we were advised that there would not be an issue with returning the vehicle as we had advised them within 14 days.

The vehicle was returned at the weekend, I travelled for an hour and half to do this, I was given a courtesy car as agreed, but on sitting in the car the warning lights came on, I raised this with the lady who I was dealing, and she asked one of the mechanics to look at the courtesy car, he said it was ok, so off we went...the car broke down and we had to literally limp it home, and is now sitting outside my home undriveable.

This has now rang huge alarm bells that the same mechanic who okayed the courtesy car could illustrate the calibre of the mechanics working on my car and I now have no faith, and would rather have my money back and call it quits.

However, I feel like the nightmare is only just beginning, will anyone call and speak with me no, I have emailed and called, one lady Coral kept emailing my wife, and my wife kept asking that someone pick up a phone and speak to us, and yet here we are noting..., although we have been informed by one person that we need to go to the finance company, another said, 'we do not give refunds'

Coral apologised and said that if she or her manager were there on Saturday we would never have had that courtesy car, and when stated that perhaps they should not both take the same time off, her response was, 'well that is neither here nor there'

the aftersales car is non-existent, and even if this gets resolved, when you read others comments on here, it is fine if it all goes right and perhaps it is the odd occasion when it goes wrong, but THAT is when you need the customer service.

this is making this a really stressful experience, I now have to rely on lifts from work mates to get me to work, because of the pile of rubbish they gave to me, I would avoid like the plague

We went in to look at a car which we saw on autotrader.After looking at it with a very pushy salesman we were told that we could hold the vehicle with a refundable deposit.

We were given finance options but not explained the total cost after finance. The salesman said we would have to work that out ourselves, however not giving us room to breathe! We were taken to a room and they took £500 deposit before letting us test drive the car. Always being told it was 'refundable' They then chat mindlessly to you in order to take your mind off reading the small print.

When we returned home we quickly got our calculator out and realised the extortionate interest rate we were given and that the car would literally cost thousands by the end of five years.

We read the small print and noted that there would be no key and that the salesman should have advised us the mileage may not be correct!

When we phoned the next morning to cancel we was told deposit not refundable. We looked at this car at 6pm on a sunday afternoon just before they shut. We told them we didn't want it at 9am on Monday morning.

Plenty of notice and with good reasons. We was told that finance would contact us to no avail.

THis company are sharks, - they are finely trained actors who use tactics and LIE!We want our money back - NOW