Here is what I have had to deal with, from the BBB web site...
Complaint: 01/06/2012: I purchased a diamond ring from this company 1/8/2011, it was given to my future wife on 1/22/2011, on 4/10/2011 a crack developed in the diamond. I have called and emailed the company over several months. They have had the ring sense 5/25/2011, I have tried to work with the company dating back to April 2011, On May 25th 2011 I told the company that I wanted a refund and would not pay to have a new, defective item repaired. I was finally told by Mike on 1/4/2012 that they were issuing a refund, only to be called on 1/5/2012 and told by John Sparks that he would rather go to court then to make a refund. The defect was not due to misuse or any alterations.
Business response: Good day. Customer had damaged the diamond ring after few months of purchase and as explained to the customer it would cost $250 for repair, customer agreed to pay the $250, however once we receive his ring, he refused to pay the $250. Since we notice that he was changing his words and now did not want to pay the $250, as a courtesy we did the repair for the customer out of our own pocket without charging him anything.
Consumer rebuttal: The Company’s response is a fabrication of the truth. I never agreed to pay for a repair of their defective diamond. There was no abuse, it was cracked internally. No other jeweler had worked on it, it came pre-sized. I have emails stating that I did not want the repair done, after researching this company, and the very poor customer service I received from them, I sent the ring back to them so they could see that it was cracked internally, I discussed this on the phone with Julia Anderson. I called the company many times to discuss the issue, and told them that I wanted a refund. I received a call from John Sparks after I filed this complaint, he said that if I sent anymore emails or called again that he would file a law suit against me for harassment. My next step is filing in Small Claims Court to have this resolved if it cannot be rectified here. I only want my money refunded, they have had the ring for over 9 months now, and if they have "repaired" it I 'm sure they can sell it again.