Best Buy Store 415 / lies of general manager to corporate
(1) Fire Mr. Brian S., the Customer Relations Manager at Best Buy store 415 in Port Huron, Michigan.
(2) Fire Mr. David B., the General Manager at Best Buy store 415 in Port Huron, Michigan.
Brief Reasons Why:
(1) Brian S. holds grudges against customers for years, and he harasses customers who have usurped his authority. Brian S. has absolutely no respect for Best Buy Corporate; he claims that he is the boss and that Best Buy Corporate has absolutely no power over him. Brian S. abuses that authority by kicking customers out of the store for absolutely no reason, except for grudges that have existed for years.
(2) Store 415 General Manager, David B., is a longtime friend of Customer Relations Manager, Brian S. The two tell lies to Best Buy Corporate in order to protect each others jobs.
Mutliple people have said that any complaints filed against Brain S. will be falsely acknowledged by Dave B., the General Manager, and then thrown in the garbage, because David B. would never do anything to punish one of his longtime friends.
Other Best Buy employees have told me that David B. and Brian S. have worked together for 13 years, and that they deliberately lied to customers in order to make sales. I have personally witnessed Best Buy employees tell customers that HDTV sets were 1080p resolution, when in fact they were not. One time I even saw another customer correct the Best Buy salesman, and then that customer was asked to leave the store for interfering in a sale. That is simply NOT right!
When I said that I was going to file a complaint with Best Buy Corporate, another manager said that it wouldn't matter because that complaint would end up on the desk of General Manager David B. I was told that Brian S. and General Manager, David B., have been coworkers and friends for 13 years, so any complaint against Brian S. will be immediately thrown in the garbage. In fact, I recently found out that David B. has told lies to Best Buy Corporate in order to save the job of Brian S.
Reasons why I will NEVER shop at any Best Buy store as long as Brian S. and David B. are employed by the Best Buy Corporation:
The whole reason why I will never shop at any Best Buy store is because of the rudeness of Brian S. and the lies that David B. tells to defend Brian S. Now that all of my remaining Best Buy Reward Zone points have been used, I have no plans to ever give Best Buy any business at all at any store.
That's a shame, because my final visit to Best Buy was at the nice store 402 in Utica, where they did a fine job helping me out, and they always have. But the bottom line is that all Best Buy stores are part of the same Corporate organization. If Best Buy allows the Customer Relations Manager, Brian S., at Port Huron store 415 to harass and bully customers and get away with it because his longtime friend David B. tells lies to to Best Buy Corporate in order to defend him, then I cannot give my business to an immoral organization like that, regardless of where the stores might be located.
I ended up shopping at the Utica, Michigan store 402 because I was literally asked to leave the Port Huron store 415 in an incredibly rude an unprofessional way by Customer Relations Manager, Brian S. I was in the Port Huron store 415 less than four minutes, and Brian S. asked me to leave the store for absolutely no reason.
I asked Brian S. why I was being asked to leave the store, and he said "I get to decide who shops in 'my' store, and I say that you have to leave." When I threated to call 888 Best Buy on him, Brian S. simply said, "You can call Corporate as much as you want, but I always get my way and I have the final say. Now leave, or I will call the police."
I think there are two reasons why Brian S. doesn't like me from the past:
First, because about four years ago I asked to return an unopened $10 DVD for another unopened DVD that had a $10 value. Brian S. would not allow the exchange to take place, because he said the receipt says that he has the final say on what items can be returned at any time. When I asked to speak to the General Manager of the store, she allowed me to exchange that DVD, which greatly angered Brian S. His face turned red, and he walked away with anger.
The second reason why Brian S. holds a grudge against me is because I purchased an HDTV from the Utica store 402 rather than the Port Huron store 415 that he works at. The HDTV was damaged during the delivery, and Utica store 402 did not have any more in stock. As a result, the Utica store 402 manager gave me a phone number to set a date for the exchange and delivery.
Everything seemed like it was going to be okay, until I found out the warehouse is located in Port Huron, and the person I spoke with on the phone was Brian S. Brian S. said that there was only one of that model remaining in his warehouse, and he said that there was no way he was going to let someone have it who didn't buy it from 'his' store.
I was forced to call the Utica store 402 again, and they forced Brian S. to allow me to have that HDTV delivered to me. Brian S. told his fellow coworkers and new General Manager, David B., that I had "cheated his store out of sales." This is one of the reasons why Brian S. committed harassment and bullying against me and forced me to leave store the Port Huron store 415 for absolutely no reason.
I am currently seeking legal action against Best Buy for the harassment and bullying of Brian S. and I think it is terrible that Best Buy Corporate would believe the LIES of David B. who wasn't even there the day I was asked to leave the store.
David B. actually LIED to Best Buy Corporate and told them that the reason why Brian S. asked me to leave the store was because Brian S. walked up to me and asked me if everything was okay, and then I started swearing at him--for no reason. That is the worst lie anybody ever told! But Best Buy Corporate was foolish enough to believe it! Brian S. and David B. are correct when they say that they get to do anything at all without risk of being punished by Best Buy Corporate...and that is why I cannot shop at ANY Best Buy store, since they are all part of the same organization.
Thankfully, the whole thing was on film and my lawyers recently had the tape pulled. I took the names and phone numbers of several witnesses who heard and saw what really happened--how I was harassed for no reason at all. They saw and heard what really happened! That is why my lawyer was so quick to take the case against Best Buy.
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