Bell ExpressVu / Cancellation experience
I moved into a condo that does not allow satellite dishes. I cancelled my Expressvu service in June 2008. I am still trying to get them to cancel it 6-months later. They are supposed to mail me a box to return my receiver. As of now, they have charged me $700 for the cost of the receiver and will not reverse it until they receive it back. That would be fine except that they have been trying to mail me a box for 6-months now. How can a compay be this incompetent? They seem to have no trouble mailing bills? It seems that if you owe them a little money, they are all over you and could track you down to the ends of the earth. If they have to do something for you, they couldn't be bothered. If they think that this does not cost them business, they would be dead wrong. Not only would I never get their satellite system again if we were able, but I was going to cancel my current cell phone and transfer to Bell's service. There is no bloody way now. If they send me a bill for the receiver which I no longer want or, can use, I will take them to court. I have spent approx. 12-hours over 6-months trying to get a box. If anyone has this service, be aware that you can probably never get it cancelled. If you are considering this service, I wouldn't do it. At least with our Shaw cable system, they have a physical location where I would go and leave the receiver and get a reciept. With Bell, you are at their mercy and if you don't pay, they will damage your credit bureau which is why I am willing to go to court. Avoid this company at all costs.