You know, I'm sure I'm going to be disliked for this comment, but it's complaints like this that make life harder for those of us who have something more tangible to complain about. I mean, you did get a decent laptop, with a 3-yr plan, for only $1000 with all interest included right? Ok, they didn't properly inform you of the terms and made a mistake, big deal! It's your responsibility to read your contract agreement when you received it and not just "filed it away" assuming all is good. You could've returned the laptop and cancelled the agreement, under the OEB act you have the right withing 10 days of any signed contract agreement to change your mind and void the contract, and if the terms are wrong (on paper), then you have the right to cancel the agreement anytime during the vendor's mandatory confirmation during the first 60 days (a bill qualifies as this).
Now I don't work for Bell, as I'm sure a lot of people will quickly assume, I'm a Bell customer just like you. However, I'm a Bell customer who went without his high-end fibre internet service for nearly four months, despite paying his bill regularly, due to a rare technical fault with the Sympatico servers and my "node", which occured when they did a switch on my Fibre network. Depsite all my complaints and efforts to get my service restored, it took dozens of phone calls, registered letters, and complaints to the BBB before they finally escalated my issue up the ladder to senior management, who had to get their network engineers to basically take the system apart at their end to find the glitch.
This delay in not having an internet service at home led me to have to use my mobile (cellular) internet account for my home needs, which cost me over $700 in excess charges (as mobile internet is expensive if used heavily, such as for business use at the home office). Do you hear me raising a huge stink about it? No. It was a mistake, and they apologized and gave me a rebate on my service. I'm still out a lot of money, but such is life. That's not my point though. My point is, my issue would have been escalated much quicker, which would've saved me a lot of money, if they didn't have to deal with unreasonable people who make a mountain out of an ant hill. You need to take responsibility for your actions, and thoroughly check the written terms of your agreements. Another example, if you need one, I have a wireless account with seven lines (and phones) on it, for my staff. About a year ago, my account got frauded by a disgruntled sales associate of the wireless provider, who frauded my account for a bunch of expensive smart phones. The error was all theirs, as it was their employee who frauded my account, and my account should've not been accessed by a total stranger in the first place. Regardless, it took me nearly a year to get the matter escalated to the fraud department and get the charges and interest refunded.
Again, I didn't raise a huge stink, they're a big company, and can't control what their staff do despite how much they train them and supervise them. My only gripe was that it took so long to get the matter escalated, because they have to filter out all the unreasonable people who file complaints such as: "You guys billed me for text messages, when you told me they would be free! I want my money back!" ... he/she did the text messages? Well, he/she should've done their homework and made sure that they were really free... companies are out to make a profit, that's all part of our society. Why would they be giving free things without a catch?