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Avanquest / Bad service

1 United States Review updated:

After installation on both a desktop and laptop the same problems occurred on both. Avanquest customer support has been non-existent. I have never been contacted despite numerous complaints. Calling tech support is even worse as they refuse to admit it might be the product, always saying that it is a computer problem (same problem on both) and refusing to offer help in any way. I have used this product and updates for four years and now this. Bad, bad people.

Ol

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Lo
  30th of Oct, 2009
Agree Disagree 0 Votes

I have lodged several complaints with Avanquest's PowerDesk Pro-7 only to receive negative responses from Tech Support. Their basic response is, "It will take a code rewrite to fix this problem." Well; Duh! Rewrite the code and put out a good product instead of crappy code.

Po
  28th of Nov, 2011
Agree Disagree 0 Votes

I'm in the UK. I don't know where there staff are. Probably on some foreign holiday. They certainly 'ain't in the office 'cos no one ever answers a phone for sales! How do they stay in business?

From someone trying to spend money

Ss
  20th of Jun, 2013
Agree Disagree 0 Votes

Horrible interaction with staff (won't call them customer support, because they certainly don't!)

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