Audiobooks.com / False advertising and unprofessional support
After signing up for Audiobooks.com and paying my membership fee I received an email telling me my account was suspended and to call for more information. The first representative was vague but I eventually found out my account was suspended because of excess usage/downloads. I did not understand how this was possible considering the company offers "unlimited downloads". I ended up talking to the "manager" Kimberly who was rude, abusive, and acted as though the entire situation was a joke. I asked for a refund (Kimberly claimed I would get one) and the companies mailing address. Kimberly gave me an email address and told me I would here from the manager (even though Kimberly originally stated she was the manager) via email. I have not heard from anyone else from Simply Audiobooks (the company on my bank statement) or received a refund.
Anyone thinking about trying Audiobooks.com or Simply Audiobooks should do their research before giving them any banking information.
1. Audiobooks.com claims to be unlimited but will cancel your account if you exceed an undisclosed number if downloads.
2. If you attempt to contact the company you will either be ignored or mistreated by customer service.
3. You will not receive your membership fee back if your account is closed for exceeding undisclosed limits.
If you are someone who has already had their money taken please share your experience with the FTC, BBB of New York, and consumer affairs/protection in New York.