July 17, 2008 we received a call from Charles at ATV Discounters stating that their air conditioning was not working and they were burning up in their offices. They had a very pregnant woman in the office who was extremely uncomfortable. We sent a technician over the same day as their call for help. We found a bad blower wheel and contactor on the unit. We advised the customer of the repairs that needed to be made and they authorized us to take care of them.
Our technician replaced the blower wheel and contactor and made sure both of their units were operating and cooling properly when he left.
We invoiced them promptly and have been waiting for payment ever since. Multiple calls to Charles at the Dallas store promised he would follow up with their accounting department and find out why we hadn't been paid. He would never call us back or let us know what was going on. After several months of the run around we searched on the internet and found their home office information in Ft. Worth, TExas.
October 14th, 2008 we called to advise them of the situation. They stated they were not aware of the invoices as the Dallas store never sent anything over or called them about this. They asked us to fax the invoices over, which we did immediately, and they would get them paid right away.
It is now November 20th and despite leaving voice mail messages and speaking with their accounts payable department we are still getting the run around. They are non responsive and unprofessional in my opinion.