ATIC Computers / Processed Credit Card Transaction Without My Knowledge
On April 22, 2009 I made several attempts to purchase online about $2, 000 of computer parts from this company. The system kept telling me that it could not process my order. I contacted ATIC and they said that they could not help me. I told them I would make another attempt and if not successful I would go elsewhere. I tried to process my credit card again and it give me the same failure message. So I took my business elsewhere and placed my order with no problems.
On May 8th, I receive an email from ATIC telling me they just shipped my order. I never received any notification of the order being processed either by email or by web site or by telephone. Just this one notice two weeks later. I told them I am not paying for something I didn't order...not even the return shipping charges. Their response was at the very best the would do a partial refund. Why would I want a partial refund on something I never ordered. Furthermore I asked them to provide me with a receipt and shipping information to which they have not provided to date.
Their response is to claim I need professional psychiatric help, that I am trying to defraud their company, that I am not to do business with their company again, that I am to sell the products at a small loss on ebay and that they will be contacting the police if I email them again asking for my money back. I'm not kidding!!! This is their customer sevice...but not surprising behaviour from a company that processed my credit card without my knowledge and refusing to take responsibility.