Astar Travel / No refunds - Scam Artists
Was contacted by telephone with the false illusion that I had won some holiday. Later found out that no I had not won anything but had a chance of a lifetime opportunity to purchase a travel package for $998. The customer service was great and helpful. Later I decided I did not want the package and asked for the money I had paid. This is when the tones changed from sarcasm, patronising and yelling. You cannot make a complaint when you telephone because they wont transfer you anywhere. You do not get refunds even though it is not in the terms and conditions or explained to you over the phone that you can only get a refund within a set timeframe of purchasing the product (Florida laws).
I am still trying to get my money back from these scam artists. Once they have your payment you will be ignored, yelled out and given every excuse for not refunding money owed. They are scam artists selling travel that is well below budget standards.
Take my advice. No buy into this package or you too will regret it - have tried emailing and telephoning. Now they just ignore my emails. Will continue filing my complaints and making sure that unsuspecting buyers dont fall into the same trap that I did.
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