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Ashley Furniture / no delivery

1 4851 Citylake Blvd. East, Fort Worth, TX, United States Review updated:
Contact information:

The follwing is the content of the first letter sent about this complaint:

Dear Ms. xxxxxx:

I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7, 633. The only disappointment was that I could not purchase a rug at the same time because your store could not deliver it. Since that time I finally received part of my order on September the 6th. The remaining table and chairs were scheduled for delivery on Saturday, September 27th.

I asked for a morning delivery time because I have a company function that I must attend in the afternoon. They told me that they were not able to promise me a delivery time and they would call the day before delivery to let me know when I had to be there for acceptance. Sure enough your company scheduled the delivery time from noon until 4:00 PM. There was no way I could miss my company�s function so I had to cancel this delivery.

I was transferred back to someone to reschedule for the following Saturday, October 4th and was told that there would be an additional charge to deliver my furniture. I�m available any time during the following Saturday so morning or afternoon is not an issue.

I just wanted you to know that I won�t be purchasing any additional furnishings from Ashley�s or recommending Ashley�s to any of my friends. It�s not your fault but your delivery service policies that I object too. We all have very busy lives and demands upon our time. I had made a very simple request for a morning delivery and was not told that if I canceled because they scheduled me for an afternoon delivery that they knew I could not keep; there would be an additional delivery charge. Hopefully they will deliver my remaining furniture on time next Saturday.

I have a lot of furniture left to purchase but I won�t be coming in to see you again. I need a company that will work with its customers, not one that acts like the telephone or cable company. I just want a little flexibility when it comes to scheduling deliveries.

I also want you to know that all the individuals I spoke with were very professional and courteous. The delivery men who delivered my furniture last time were also very good and I tipped them accordingly. You and your team are exceptional but your delivery policies are simply not acceptable.

End of original Letter:

Today October 3rd, Ashley's called to schedule the delivery of the remaining furniture and informed me that they can't do it until the 11th. Needless to say I more than disappointed. I reiterate, I will never do business with Ashley's again and I will never recommend them to anyone. I paid cash on August 6th, and I wont have my things until October 11th, but I wouldn't bet on it.

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  • As
      29th of Oct, 2008

    I work for Ashley Furniture DFW corporate office and I apologize if your experience with us was not what you expected. Unfortunately when it comes to delivery time frames we route all of our trucks geographically to ensure that we operate as efficiently as possible as a company. Many customer's would love to have their deliveries based on their personal schedule but because we have a lot of customer's we are unable to base our delivery procedures in that manner. All the delivery information is given to every customer at time of purchase and over the phone at time of scheduling.

    0 Votes
  • Nn
      5th of Feb, 2009

    The customer care sucks for Ashley furniture. In our case we ordered bedroom set on Dec21st 2008 and the store gave estimated delivery of 1/7/2009. We did not get any response on 1/7/2009 until we called customer service. They told us it was back ordered and will only be delivered on 1/27/2009. we waited till 1/27/2009 and called on the same day. Surprisingly the customer care told us they dont know when they deliver as it is not ready. We called store manager to cancel our order and he told us they will charge us 30% for cancelling for their mistake. We dont understand what kind of policy is this to not delivering furniture and we paid full amount. I gave him 1 week and want to cancel the order. Hopefully we get our money back.

    Be Ware with ASHLEY FURNITURE!!! I would never recommend anyone to buy here!!! There are lot of other good furniture shops we bought and never had problem like this

    0 Votes

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