The follwing is the content of the first letter sent about this complaint:
Dear Ms. xxxxxx:
I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7, 633. The only disappointment was that I could not purchase a rug at the same time because your store could not deliver it. Since that time I finally received part of my order on September the 6th. The remaining table and chairs were scheduled for delivery on Saturday, September 27th.
I asked for a morning delivery time because I have a company function that I must attend in the afternoon. They told me that they were not able to promise me a delivery time and they would call the day before delivery to let me know when I had to be there for acceptance. Sure enough your company scheduled the delivery time from noon until 4:00 PM. There was no way I could miss my companyâ��s function so I had to cancel this delivery.
I was transferred back to someone to reschedule for the following Saturday, October 4th and was told that there would be an additional charge to deliver my furniture. Iâ��m available any time during the following Saturday so morning or afternoon is not an issue.
I just wanted you to know that I wonâ��t be purchasing any additional furnishings from Ashleyâ��s or recommending Ashleyâ��s to any of my friends. Itâ��s not your fault but your delivery service policies that I object too. We all have very busy lives and demands upon our time. I had made a very simple request for a morning delivery and was not told that if I canceled because they scheduled me for an afternoon delivery that they knew I could not keep; there would be an additional delivery charge. Hopefully they will deliver my remaining furniture on time next Saturday.
I have a lot of furniture left to purchase but I wonâ��t be coming in to see you again. I need a company that will work with its customers, not one that acts like the telephone or cable company. I just want a little flexibility when it comes to scheduling deliveries.
I also want you to know that all the individuals I spoke with were very professional and courteous. The delivery men who delivered my furniture last time were also very good and I tipped them accordingly. You and your team are exceptional but your delivery policies are simply not acceptable.
End of original Letter:
Today October 3rd, Ashley's called to schedule the delivery of the remaining furniture and informed me that they can't do it until the 11th. Needless to say I more than disappointed. I reiterate, I will never do business with Ashley's again and I will never recommend them to anyone. I paid cash on August 6th, and I wont have my things until October 11th, but I wouldn't bet on it.