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Apx Alarms / refusal to cancel contract

1 5132 North 300 West, Provo, UT, United States
Contact information:
Phone: 800-216-5232

My wife and I took over a 60 month contract from the woman who owned the home we purchased in Feb. 2009. We have had to travel 400 mile per week for my wife's medical treatments, which were bankrupting us, and would have continued into to unforseeable future, so we sold our home at a loss and moved to the city where my wife receives treatments.

We asked APX if they could waive the balance, due to our situation, that we were no longer using the service and could not afford to make the payments. They offered to reduce the balance and/or find someone to take over the contract. The buyers of our home are not interested, and frankly, if APX is this difficult, why would we try to find someone else to take over our contract. After climbing as high in their chain of command as they would allow, we left it up to them to deal with the balance.

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