American Van Lines East / service
First, they claimed that our house is 1200 square feet, which it was not. Upon review of the measurements, our house was actually 925 square feet. We were charged $500 extra for supplies and they didn't even pack everything! We had to make 4 additional trips to the house with two cars in order to gather everything they did not take. I understand that they can not haul anything liquid but the amount of items that were left is completely ridiculous.
Second, they were supposed to take a thirty minute lunch. They left our house at 2:37 p.m. and did not arrive at the new house until 3:17 p.m. - please note, the distance between the two locations is less than fifteen minutes drive time in a single direction. The lack of respect to time was also evident in constant texting on his phone by Paulie which my husband and I witnessed several times. They also had my husband sign the paper for a total of 9 hours for the job, but we did not receive 9 hours of work.
We also repeatedly asked Joe not to smoke while in the truck with my families possessions, as my daughter and I have severe asthma. He continued to do so, regardless of our requests and finally just sat on the edge of the truck and called a five minute break.
Upon unloading the truck, my husband and I assisted so that we could get back on our time schedule. Paulie shattered the entry way light fixture with a bookcase. When we inquired as to what we are supposed to do about it, Joe said to contact the website and file a claim. I called to lodge these complaints the next day once our phone service was connected and was told it has to all be in writing, which I did.
Several items of significant value were damaged due to poor packing procedures (not wrapping items and placing heavy items on top of delicate/fragile items). Two of the items broken are irreplaceable due to age and being limited edition Disney Cast Member only items. The total for these damages is close to $1000.
Our move was originally quoted at $1138 and it ended at $1709. I understand that there things that are unexpected but I can not fathom how it can be misquoted by $600. The customer service was nonexistent, efficiency was unheard of - We were overcharged, under delivered and incurred damages that their company is responsible for compensating.
The response I received says they will compensate $6.60 based on their insurance coverage - this is robbery!!
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