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American Leak Detection / Sloppy work, no responsibility for their mistakes

1 United States Review updated:

American Leak Detection - Santa Barbara, CA installed a new skimmer in my pool, and despite an insert inside the new skimmer warning to keep the area clean to make sure that debris didn't enter into the skimmer or the area of the repair as it might lead to damage to pool equipment, guess what happened? Debris was left overnight near the skimmer, and the area was hosed down to clean some of the mess up. Good idea? The next day, the new skimmer was installed, but the pool filter and pump were not functioning properly after the work was done. After 2 hours and 30 minutes of trying to find the problem, the pool filter and pump still were still not functioning correctly, but the technician gave up and said he would ask someone else what should be done. The next day, someone else come out and found handfuls of debris in the pool equipment which could have damaged (and perhaps has) the equipment or destroyed it.

I asked for an adjustment to my bill, but the office clerk told me that the owners had said "no".

I had signed an invoice on the day that the repair was done agreeing to pay one amount, and then was charged on my credit card for a higher amount despite a lack of a signature for anything other than the lower amount. I feel that people should be warned to watch the work of the technicians, and do their own cleaning of the work area if they decide to hire American Leak for repairs since they do sloppy work, and then don't take responsibility for their mistakes.

Va
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Comments

Dn
  17th of Mar, 2011
0 Votes

You should have contacted your credit card company because it was not an authorized charge.

Mi
  22nd of Oct, 2014
0 Votes

I am curious. Who was it that " hosed down to clean some of the mess up"?

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