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The good, the bad, and the ugly - discover what customers are saying about American Leak Detection

Welcome to our customer reviews and complaints page for American Leak Detection. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with American Leak Detection.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used American Leak Detection's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with American Leak Detection, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with American Leak Detection. Your feedback is an important part of our community and will help others make informed decisions.

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10:01 pm EDT
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This company will quit searching for pool leaks after finding the first one. Turns out my pool had a leak at a valve since install and had American leak out twice. The leak they claimed was bad grout at the intakes. Two times! The company to call is, Cameron leak detection. It takes a long time to get to you but honest and reliable. Not like American Leak.

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2:39 pm EST
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I will call the corporate executive office, better business bureau, department of consumer affairs and everyone else I can think of due to your rudeness, hanging up on me and failure to explain what is wrong with your system processing our cards and not wanting to explain how a minimum of $475 for 2 hours became $675 to complete the job when you were only...

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1:27 pm EDT
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American Leak Detection Not an American company

American Leak Detection is not an American company. Don't be fooled! It is owned by Water Intellegence PLC located in the UK. Water Intelligence plc (formerly Qonnectis plc), which was incorporated in England and Wales (company number [protected]), owns 100 per cent of the issued capital of American Leak Detection Holding Corp. which owns the entire issued capital of American Leak Detection, Inc., the Company’s principal trading subsidiary which operates primarily in the United States.

American Leak Detection, Inc. is the Group’s principal operating subsidiary that sells franchises to various US locations.

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8:04 pm EDT
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American Leak Detection Did not detect leak in swimming pool

Two technicians from AMERICAN LEAK DETECTION, FORT WORTH, TEXAS (SWIMMING POOL LEAKS), came to my house on 21 Jan 2010 to check for leaks in my swimming pool. They did not do a pressure check of all the pipes and, unknown to me, my pool leak continued after they left. I was not using my spa at the time, which is attached to the pool, and I found out later that the spa outlet plumbing was leaking under my deck. When I discovered this, it was after the 30 day warranty had expired and they refused to come back and re-check without charging me another $350. My swimming pool is 25 years old and they told me that the leak must have started after they tested the pool in January. They found minor leaks around the skimmer and then stopped testing because they thought they had found the problem. They did not dive the pool, they did not pressure test the spa, and they did not find the problem, yet they said they fixed it and charged me $400. They are dishonest and I would not recommend AMERICAN LEAK DETECTION - FORT WORTH to anyone.

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Mike in Pennsylvania
Jamison, US
Oct 22, 2014 8:46 pm EDT
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I am curious as to why you didn't verify that the leak was fixed during the 30 day warranty period?

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12:00 am EDT
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American Leak Detection Sloppy work, no responsibility for their mistakes

American Leak Detection - Santa Barbara, CA installed a new skimmer in my pool, and despite an insert inside the new skimmer warning to keep the area clean to make sure that debris didn't enter into the skimmer or the area of the repair as it might lead to damage to pool equipment, guess what happened? Debris was left overnight near the skimmer, and the area was hosed down to clean some of the mess up. Good idea? The next day, the new skimmer was installed, but the pool filter and pump were not functioning properly after the work was done. After 2 hours and 30 minutes of trying to find the problem, the pool filter and pump still were still not functioning correctly, but the technician gave up and said he would ask someone else what should be done. The next day, someone else come out and found handfuls of debris in the pool equipment which could have damaged (and perhaps has) the equipment or destroyed it.

I asked for an adjustment to my bill, but the office clerk told me that the owners had said "no".

I had signed an invoice on the day that the repair was done agreeing to pay one amount, and then was charged on my credit card for a higher amount despite a lack of a signature for anything other than the lower amount. I feel that people should be warned to watch the work of the technicians, and do their own cleaning of the work area if they decide to hire American Leak for repairs since they do sloppy work, and then don't take responsibility for their mistakes.

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Mike in Pennsylvania
Jamison, US
Oct 22, 2014 8:42 pm EDT
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I am curious. Who was it that " hosed down to clean some of the mess up"?

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dnewma33
Kiln, US
Mar 17, 2011 9:17 pm EDT

You should have contacted your credit card company because it was not an authorized charge.

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