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American Laser Centers / False claims, no refund

1 New York, NY, United States Review updated:

I became a customer of American Laser Centers in New York City (928 Broadway, NY, NY) through their accusition of a clinic I was going to called Advanced Laser. Once my contract from Advanced Laser was over, American Laser employees manipulated me into signing up for another package with them for $1249. They assured me of their money back guarantee if there were no results. At time of signing up for a second package with them, I expressed my concern that perhaps I will not get any further hair reduction in the areas being worked on. However, they were very convinced that another package would get rid of the remaining hairs and that they had seen 100% hair reduction. I contiuned with the treatments for about 11 months and there was absolutely zero improvement! Any improvement I saw was through the clinic they purchased. However, the lasers and staff had changed, which are all mediocre. They hire young girls from Clinique counters and such, who know nothing about handling lasers.
In November of 2007 I expressed my dissatisfaction and asked for my money back. I stopped all treatmetns at this time. I was also concerned that all these laser treatments were causing other health problems, which may or may not be related to laser treatments.
They took pictures of the area with a digital camera (which does not show the hair, since mine is fine and dark) and submittted it to their headquarters with my complaint. No one ever responded to this compalint even though I called and called numerous times. I finally demanded to speak to their CEO which is when someone finally called me back. Her name is Karina Rodriguez. At first she told me that I would get my refund. But when the refund never arrived, I called back again dozesn of times before I got a call back. This time she claims she never told me that I would get a refund and that the pictures show I had improvement.
I explained to her 1. that the digital camera used does not show what is seen with the naked eye (the camera makes it look better than what it is) 2. that any improvment I had was when I was with the clinic they acquired 3. that ALC never took before pictures so she had nothing to compare it to.
In March they requested I go back to ALC on Broadway to have pictures taken again. Again, with a plain digital camera, they took pictures that do not capture the fine hair. They called me again stating I can not get a refund because they don't see the hair in the pictures. Since I'm not a man, my hair was never thick enough to be seen on camera. Now they will not respond to my phone calls or emails. I am looking into a class action las suit against ALC. They really need to be put out of business. I am also in the process of reporting them to the Better Business Bureau. I wish I had never signed up with them.

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Comments

  • Al
      30th of Apr, 2008
    0 Votes

    Hello BlueBerry,

    It looks like you have experienced some frustration with the refund process. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Nicole
    customerservice@alcpartner.com
    www.americanlaser.com

  • Ev
      9th of May, 2008
    0 Votes

    Im in for the lawsuit. Ive been dealing with these people for over 2 months now and I still haven't received my refund.
    People: DO NOT GO TO ALC. Its is a guaranteed nightmare. And I have called and emailed the guy that posts here (Nicole) over 5 times and he has not answered me, EVER!

  • Bl
      30th of May, 2008
    0 Votes

    Yes, Nicole is a phony...she has not responded to my emails either. Nicole, stop perpetuating ALC's lies by posting on this board. You can't fool anyone on this board with your lies, that you will help us with our concerns. Anyone who wants to join a lawsuit, email me at blue1berry@gmail.com

  • Cm
      3rd of Jun, 2008
    0 Votes

    This is MY MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    In May 2008 I went to American Laser Centers in Santa Rosa, California.

    I was told about this company because my friend gave me his $300 coupon he won at a fair.

    Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

    I talked with a friend who said you should not be paying in advanced.
    His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

    I called to cancel my laser appointment. No work or services were ever done to me.

    I was then told I had to pay the 10% administration fee. (I was furious! = + $500)

    I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
    [http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

    American Laser Centers would NOT honor this Law!

    I then consulted my friend who is a business person.

    That DAY I DID THE FOLLOWING—

    This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    (REMEMBER: ALWAYS BE professional and business like in your letters.)

    1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

    2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
    TOLD them I had no work done.

    I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
    GE Money Bank
    P.O. Box 981438
    EL Paso, TX 79998-1438

    3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
    Contacted BBB of Detroit & Eastern Michigan
    3055 Southfield Road, Ste. 200
    Southfield, MI 48076-7751
    248-644-9100
    I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
    AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.


    4.) Sent a certified Letter to:
    Care Credit, INC:
    P.O. Box 1710
    Costa Mesa, CA 92628-1710

    TOLD them I did not have any work done.
    Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
    INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

    5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

    AND: YOU can send online COMPLAINT form—

    PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

    For CALIFORNIA Send letters to:
    California Department of Justice
    Office of the Attorney General Edmund G. Brown, JR.
    Public Inquiry Unit Office of the Attorney General.
    P.O. Box 944255
    Sacramento, CA 94244-2550

    6.) I sent a certified letter to State of California Department of Consumer Affairs.
    State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
    Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    CALIFORNIA RESIDENTS ONLY: (800) 952.5210

    Tell them about your unethical business contract with the American Laser Centers!

    7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

    8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

    9.) I emailed Customer Services at American Laser Centers:
    EMAIL: CustomerService@alcpartner.com
    PHONE: 877-252-2010


    10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

    MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

    BE Business like!

    Good luck! Think positive!
    Please write your letters!

    P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

    Do your BEST!

  • Jp
      14th of Jun, 2008
    0 Votes

    I too, am having a horrible experience with these frauds...Thanks for posting all your info!!

    Very, very UN-professional!! the BBB needs to shut them down before there is a real catastrophe!!

  • Um
      4th of Jul, 2008
    0 Votes

    I sent my complaint to the BBB in my area. I have a letter ready to be sent to the Attonerney General. I have hired a well known attorney. I have been getting treatment for over 5 years. There has been no improvements. I don't even think they have a customer service. I am the proof that they are a false company. Five years of my life they have wasted with lies and deception. Everyone remember my name, I will take them down!

  • Ih
      25th of Mar, 2009
    0 Votes

    Hello Everyone,
    I used to work at ALC for 4 years, and let me tell you, this company is a SCAM. Worst company you could ever spend money with. They are sales driven company and will do ANYTHING it takes to make a sale, (this includes, lies, deciet, and false information) just to get you to pay! They do NOT have a refund policy! (they didnt for 5 years with Rich Morgan being the founder, and then Gary Graves took over and said YES we do give refunds, but then he resigned and guess what? Rich Morgan is back, and NO REFUND POLICY is back as well!! Please be very careful. There hair removal machine is not the newest or most efficent machine out there, ask syneron (the makers of the machine, its the lowest model they have!!!) no one has EVER seen 100% hair removal. There Velashape machine, IS BOGUS! as well as fotofacials skin tightning!! Please do not invest with this company. For those of you who are seeking a refund, take the legal route...because ALC will not give you one

  • Ne
      9th of May, 2009
    0 Votes

    UGH!!! I wish i had done my research. Please contact me if u want to get a class action suit together.

  • Ha
      3rd of Mar, 2010
    0 Votes

    I HATE AMERICAN LASER CLINIC!!! Never agree to free trial treatments because they will scam you and say you got actual treatments and try to charge you for them!!! I canceled 10 minutes after leaving their office to cancel and they didn't call back for 4 days!!! they are trying to get me to pay for the full treatment (5000) when i canceled that SAME DAY because they persuaded/scammed me into getting "FREE" trial treatments!!! I hate them soo much and wish they would be put out of business!!!

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