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American Laser Centers / Contract cancellation fee

1 Miami Beach, FL, United States Review updated:
Contact information:
Phone: 786-497-4660

I "won" a bogus $300 credit toward a service at a local event in FL. Laser Center rep called and told me to come in on Saturday to get an extra $100 off a service, but I had to go in that day or else it was void. 5 hours after agreeing to financing for $2200 for 60 months, I found that I was not able to commit to the contract and emailed the clinic manager my issue - no reply. On Monday, I left 2 messages, with no return call. Tuesday, I spoke to someone who said the manager would call me back. She didn't. I called again at 5 pm and they told me to come in Wednesday at 6:30 to discuss my issue. Wednesday, the manager told me she had received my email, but couldn't call or write me back because her regional manager was there, which makes no sense. After finding that there was no way I could afford their services I said I wanted to cancel my contract (at this time, this falls within the 3 day no-fault cancellation). The manager tells me I need to pay 10% of my amount financed ($220) because that's what Care Credit(financing company) charges them for cancellations and that this is a common policy among all health/beauty clinics. What a lie! I called Care Credit myself and they told me they had no such policy! So the manager, neglected to contact me in a timely manner, she LIED to me, and never gave me any documentation of this policy, nor did she mention/warn that this is their policy, even when I had asked about it to begin with!
I am fighting this by going straight to corporate, and filing a complaint with the Better Business Bureau of America. I refuse to pay anything to this con artist of a compnay, especially because no services were rendered! This is wrong and illegal in so many ways, and I advise anyone and everyone to steer clear of this company. Protect yourselves!

Ch
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Comments

  • Ba
      22nd of May, 2008
    0 Votes

    Immediately cancel your CareCredit account; major scammers! See other CareCredit complaints.

  • Ta
      29th of May, 2008
    0 Votes

    I recently went to the American Laser Center in Daly City, Ca. When I went for a consultation the manager asked what procedure I wanted to get done so that she could see if I qualified for care credit. When she came back she had a receipt in her hand and said "Congratulations, you've been approved". I didn't even have a chance to say that I wanted to go ahead with a treatment. Three days later I called the center to get a refund, and they said thay would give it to me minus 10%, wich is $303.00. The manager said she would credit the amount to me but I don't'want any business with them, but I don't want the money to go to waste. Any suggestions on what I should do?

  • Cm
      3rd of Jun, 2008
    0 Votes

    This is MY MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    In May 2008 I went to American Laser Centers in Santa Rosa, California.

    I was told about this company because my friend gave me his $300 coupon he won at a fair.

    Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

    I talked with a friend who said you should not be paying in advanced.
    His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

    I called to cancel my laser appointment. No work or services were ever done to me.

    I was then told I had to pay the 10% administration fee. (I was furious! = + $500)

    I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
    [http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

    American Laser Centers would NOT honor this Law!

    I then consulted my friend who is a business person.

    That DAY I DID THE FOLLOWING—

    This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    (REMEMBER: ALWAYS BE professional and business like in your letters.)

    1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

    2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
    TOLD them I had no work done.

    I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
    GE Money Bank
    P.O. Box 981438
    EL Paso, TX 79998-1438

    3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
    Contacted BBB of Detroit & Eastern Michigan
    3055 Southfield Road, Ste. 200
    Southfield, MI 48076-7751
    248-644-9100
    I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
    AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.


    4.) Sent a certified Letter to:
    Care Credit, INC:
    P.O. Box 1710
    Costa Mesa, CA 92628-1710

    TOLD them I did not have any work done.
    Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
    INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

    5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

    AND: YOU can send online COMPLAINT form—

    PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

    For CALIFORNIA Send letters to:
    California Department of Justice
    Office of the Attorney General Edmund G. Brown, JR.
    Public Inquiry Unit Office of the Attorney General.
    P.O. Box 944255
    Sacramento, CA 94244-2550

    6.) I sent a certified letter to State of California Department of Consumer Affairs.
    State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
    Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    CALIFORNIA RESIDENTS ONLY: (800) 952.5210

    Tell them about your unethical business contract with the American Laser Centers!

    7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

    8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

    9.) I emailed Customer Services at American Laser Centers:
    EMAIL: CustomerService@alcpartner.com
    PHONE: 877-252-2010


    10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

    MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

    BE Business like!

    Good luck! Think positive!
    Please write your letters!

    P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

    Do your BEST!

  • Kr
      14th of Jun, 2008
    +1 Votes

    Tanya

    why don't you get their microderm or something?
    i didn't buy it from american lasers, but my friend got hers done and they give you a facial with it!

    i am thinking of buying their package because it is less expensive than what i have paid in the past!

  • El
      12th of Apr, 2014
    0 Votes

    does anyone know how i can cancel my service with them? and if I could get a refund? I have not been receiving treatment for 1.5 years because they do not have an office in hawaii which is where im living and they will not cancel or refund I only went to a couple of sessions which gave no result.

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