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In May 2008 I went to American Laser Centers in Santa Rosa, California.
I was told about this company because my friend gave me his $300 coupon he won at a fair.
Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000
I talked with a friend who said you should not be paying in advanced.
His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.
I called to cancel my laser appointment. No work or services were ever done to me.
I was then told I had to pay the 10% administration fee.
(I was furious! = + $500)
I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
[http://www.dca.ca.gov/publications/legal_guides/k-6.shml]
American Laser Centers would NOT honor this Law!
I then consulted my friend who is a business person.
That DAY I DID THE FOLLOWING—
This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:
(REMEMBER: ALWAYS BE professional and business like in your letters.)
1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!
2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
TOLD them I had no work done.
I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
GE Money Bank
P.O. Box 981438
EL Paso, TX 79998-1438
3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
Contacted BBB of Detroit & Eastern Michigan
3055 Southfield Road, Ste. 200
Southfield, MI 48076-7751
248-644-9100
I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.
4.) Sent a certified Letter to:
Care Credit, INC:
P.O. Box 1710
Costa Mesa, CA 92628-1710
TOLD them I did not have any work done.
Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.
5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”
AND: YOU can send online COMPLAINT form—
PLUS then mail in a hard copy letter including YOUR copy of the laser contract.
For CALIFORNIA Send letters to:
California Department of Justice
Office of the Attorney General Edmund G. Brown, JR.
Public Inquiry Unit Office of the Attorney General.
P.O. Box 944255
Sacramento, CA 94244-2550
6.) I sent a certified letter to State of California Department of Consumer Affairs.
State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
CALIFORNIA RESIDENTS ONLY: (800) 952.5210
Tell them about your unethical business contract with the American Laser Centers!
7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.
8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.
9.) I emailed Customer Services at American Laser Centers: CustomerService@alcpartner.com 877-252-2010
10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!
MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!
BE Business like!
Good luck! Think positive!
Please write your letters!
P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.
Do your BEST!
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