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American Express Banking Corp. / They paid an duplicate authorization which over drafted my prepaid blue bird

1 New York, NY, United States
Contact information:

American Express Blue Bird
RE: Blue Bird Acc #[protected]

I have used the Blue Bird Card for several years – processing thousands of dollars through this account - this is a Pre-Paid Card and have utilized the benefits that allow me to send family members money.
I went online today to send “Tiffany” [one of my family accounts], money to find that American Express had authorized and paid a "duplicate charge" from U-Haul in the amount of $128.16. This charge was made on 10/31/2016 and paid - but AmEx paid it again - the merchant U-Haul must have processed it again - yes? But why would AmEx pay it again when there is NO MONEY TO COVER IT? And put this account in the negative? I have never seen anything like this before and will not accept responsibility for this and should not have to wait 10 -14 days to have this account credited so that I can send and use the card.! I am being inconvenienced and this is not part of our agreement!
In other words, you loaned me the money and the account is over drafted now? This is WRONG! Now I was told that I must wait 10 - 14 days and file a dispute? I did not make this mistake - Am Exp made the mistake. Yet now I can’t send Tiffany money unless I cover the 128.00 over draft? This is wrong - I did not open a credit card or loan account this is a Pre-Paid card and Am Exp made a mistake and I desire it to be corrected. Yet now Am Exp has taken up over two hours of my time and I have to go out and wire Tiffany money because I can’t use this card!
It has cost me time and money today as I have had to go out and send money through Money gram – you should also allow credit for my inconvenience.

John McMullan Sr

Nov 9, 2016

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