Amazon - Takeherb.com — return complaint
Discover card has the complaint. I returned a fertility Monitor and CARLOS at Amazon - takeherb .com said I could send it back even though I told him product was looked at/ was not used. He specifically told me my credit card woudl be credited the full amonut. HE specifically called me as I wanted to Make sure it could be retuned and my card credited.
I told my husband that day that they took the product back after Carlos had called me.
I found out on my next statemnt from Discover that my accont was not credited AS I WAS TOLD. I called several people there then FINALLY got ahold of Carlos and he lied to me and told me he never said he would refund my money. He lied outright and I told him to check the recordings of our phone conversations and he said he could not. He was outright rude and demeaning. Will file with the BBB about this.
The product was returned. Why would I return something if I did not know I would get my card credited. I am no dummy!!
When I filed with Discover then Carlos quicky returned the prioduct pre- dated it the day before my compliant was filed. I did not receive the return product until approx 2-3 weeks later. I have all documenttion.
Then I called Discover again and they told me to ship it back once again and get signature and confirmtaion so I could have proof of return - Had to pay extra...AGAIN - to return it for the second time. I will refuse it if sent back again- which I would not be surprized if they did- they were very rude!!!
Disccover is still inverstigating and i just sent them confirmation of my return.
I have spent hours on this dispute and would never go this far unless I was specificall told I could return the product by Carlos who called me specifically about this. Please help me out here. I have been lied too and will never purchase from Amazon.com again if this is not rectified.
Laura Wolski -[protected] is my phone number. Please call if you need documentation!