I worked at a United Van Lines agent in Columbus that used their own scales. The biggest scam that ALL movers use is to quote you very high costs, and THEN make YOU pay for insurance coverage in the event anything happens while THEY are handling the shipment. You get 60 cents per pound coverage in your quote. If an expensive lamp that weighs ten pounds is lost or damaged, you will be reimbursed $6.00. Shipments are commonly loaded, taken to the warehouse, unloaded, then packed with other shipments to fill a trailer. Your furniture has been handle four times since you last saw the truck it was loaded into. Trucks carry three to four hundred gallons of fuel, which weighs 7 pounds/gallon. Drivers weigh empty once, then reweigh after each shipment is loaded, two, three or more times-after they have fueled. I've seen them pull cars (front axle) on with the truck, even gone out with ten or more guys to stand on the scales with the truck. I've seen them unload in-van equipment before they get their empty weight. If your driver is not domiciled in your city, he has picked up "rent-a-bums" for cash. You pay for an experienced mover, and usually the driver is the sole person with skill. (Unless you specify everyone on your shipment is an employee of the local agent!) Remember they can add ten percent to whatever you were told when the deal was made to you.
Then at delivery, most have purchased trucks so long you can't get into a footbal stadium. That results in YOU paying for a LOCAL delivery charge, which means getting a straight truck to unload your items off the trailer and bring to your new home. Huge charges there, because you are officially stuck at that point. They count the distance they are able to park from the entrance, and charge extra after a certain number of feet. If stuff goes upstairs, (or downstairs)more money. If you need an elevator, more money. If you want delivery after 5 workdays or anytime on weekends-more money. And remember, if you do not pay for FULL VALUE COVERAGE INSURANCE (again, more money) you are moving at high risk. After that, they will expect you to generously tip the workers, buy food, drinks, etc., and then sign a letter referring their service to be used for future sales.