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Aegis / Bad service

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Purchased a QNAP TS-509 as a Holiday gift from eaegis.com for both data storage and surveillance needs and had a few questions both pre and post order.

Had minor reservations initially and was tentative as the price seemed rather "too competetive" for good service and turnaround times but was overall very impressed with knowledge, expertise and service from their staff.

Upon contacting them a number of times via phone and e-mail pre and post order, I sensed that the company was deluged with customer orders, e-mails and phone calls and appeared short staffed and stretched but they responded ably and patiently to my questions on alternatives and different configurations.

One of the staff indicated that they were balancing customer needs and staff holiday time off needs by working late evenings and weekends whenever necessary to ensure orders were processed as expeditiously as possible. It's comforting to know that some companies still let their staff "come up for air."

Based on my buying experience and interactions with their staff I would recommend them in a heart beat.

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D  31st of Jan, 2009 by 
Agree Disagree 0 Votes
This is copied and pasted from a very satisfied customer review at a reseller ratings site and is not a "complaint" but rather a recommendation of Aegis ... read the last paragraph.

Aegis has earned a great reputaion with it's customers as witnessed by numerous positive comments by customers on various forums. I too would recommend them in a heart beat.

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eAegis, Inc. Logo eAegis, Inc.
Customer Service
2005 Tree Fork Lane, #125
United States - 32750
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