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Ace Cash Express / unwilling to take payments on payday loan

1 CA, United States Review updated:

ACE Cash Express. PDL Provider.

I called them to let them know I was not able to pay the $300 loan back and need to make payment arrangements that could fit into my situation They said $100 down immediately and $209 in 7 days. Well that does not fit. I needed them to take $75/mo till paid. Their reply was no and we will do whatever we can to get the money back within the state law. Well, Hell. I am willing to give it to you! Just not as fast as YOU want it.

This company is not very customer oriented when you don't fit into the framework. They want your money but Woe to those who need a little more time to pay it back. They are pretty nasty folks.

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  • Lo
      26th of Nov, 2010
    0 Votes

    I agree with you. Ace Express charged me and even harassed me at work stating that I had to pay them $294 plus 15.00 returned charge in cash immediately. And they even said that if I don't pay them back in 20 days, then they will garnish my whole money that I earn from work. They threat me several times and honestly, that's a violation. My boss at work even yelled at the person from them from calling at work. Being honest, I was really embarrassed by that. I think they don't know what is customer service at all! At it's funny because I work at customer service environment and I believe that all customers should be treated the equal with respect and especially reasonable in their situation. I think they never even show that. From my understanding, they are a scam and should be demolished!! They are not even licensed with the BBB so, they shouldn't be even charging people for something this stupid. I am done with these loans... NEVER AGAIN WILL I DEAL WITH A LOAN.

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