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Acaia Slim / extra charges to card

1 MD, United States

wife tried product for the "free" introductory period. card was automatically charged upon first phone call 79.95- was charged again 14 days later another 79.95- didn't even know until I saw bank statement. Called the number and spoke with rep # 245 and explained. She immediately said she would refund the second 79.95 (this was obvious protocol and it seemed to be an ongoing routine that she is part of everyday.) This bothered me even more that the practices and ethics of the company are to milk as many times as possible before the consumer calls to ask for refund and then you get the last charge credited back. I asked her about the trial period, the auto charges and her exact quote "you should have read the terms and conditions" I had until the 14th day to cancel or I would be charged again. Not sure what kind of "racket" this company is operating, but I will do my part to let everyone know that this is unethical and in low morals.

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