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A Child's Closet / Refund Policy Not Honored

1 6821 North Division StreetSpokane, WA, United States Review updated:
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The return policy is not honored. The owner claims the return policy is 14 calendar days from the date of order, rather than business days. Since this is an internet company requiring shipping time to deliver/return merchandise, "calendar" days leaves little time to receive, try and return (if applicable) the item. This is deceptive given the means by which the transaction must be completed and contrary to typical business practices. Other online childrens clother sellers are far more customer service oriented with the same brand merchandise. Far less hassle choices.

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  • Ju
      8th of Jun, 2013
    0 Votes

    I was looking to buy from this website and did a google search for reviews for it and this popped up... I have to ask this customer why in the world would you think someones return policy only applied to business days? Like somehow weekend days dont count? Unless maybe im misunderstanding something? If the policy says its 14 days from date of order then it needs to be back 14 days from date of order. While this might be a short period of time from when order is placed to this person (although its at least a week which is plenty of time for someone to try an item and send it back imo) if the policy states that then how can you be mad at the company? You should have chosen not to shop there in the first place...

  • Sp
      15th of Feb, 2014
    0 Votes

    Since regular shipping could take up to 7 business days- and there is nothing that says the order ships the same day it is ordered- then that certainly leaves almost no time to get the item back... This place is shady, as they have changed their store name at least once that I know of, and I have only lived in the area a year!!! Buyers beware.

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