Frequently Asked Questions

What does Coach do?

Coach is an American retail company selling bags, wallets, apparel, and accessories. They offer international shipping.

What are the shipping times at Coach?

If the item is available, Coach ships them within 24 - 72 hours after purchase. Delivery times vary per country and the delivery method you opt for.

How can I return/refund an item at Coach?

You can return the items to Coach within 30 days of purchase and claim a full refund. If the purchase was made during sales, clearance, or other promotional periods, it will have to be returned within 14 days after its receipt. All of the items have to be in an unused condition and should come together with the original receipt.

How can I cancel my order on Coach?

Orders cannot be modified or canceled as they are prepared instantly.

Is Coach a legitimate business?

Many customers have noted that the items can be damaged or are of poor quality. Also, clients don’t seem to be satisfied with the poor customer service Coach offers. Take these into consideration before using their service.

Ask your question

Please note that this form is for questions only. For complaints, please use this link.

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.