Latest Reviews and Complaints
Cloud slides too big and stall tactics to prevent me from sending them back for refund.
The time period spans 12/11/23 to present 01/17/23. My emails are dated: 3 emails from me on 01/11/24, 01/13/24, 01/14/24. Husband ordered a pair for me for Christmas. He did not receive any confirmation or email concerning his oder, but his credit card was charged the day of order. They were gigantic and clearly not a size 8.5 women. He did not have address to send them back. I thought it was a glitch, so I ordered 2 more pairs. I received confirmation and email stating my order's status. I did receive them ; however, they were gigantic in size again. I emailed Cloud slide's support and asked for verification of address on shipping package. Their response was to keep the 2 pairs and save on shipping fees to send back, and then order another pair, just pat the $9.95 shipping. There was no mention of a refund to my credit car, nor a confirmation of address I gave them. I looked up address, and it seems to have the street address of Illinois, but it had California listed as the state. Clearly a bogus address. I sent 2 more emails asking for return address, but received an insulting/deceptive offer to keep them and get 50% of my refund back. The final email said to take photos of shoes (make sure they hadn't been worn), photo of shipping label showing address (I researched the new address they gave me, and it's associated with bad ratings stating "scam"). I have now decided to voice my grievance to the appropriate channels of power, in order that they investigate all the complaints that are so very similar to mine, and shut them down with fines and penalties attached!
Claimed loss: $48.68
Desired outcome: A full refund back to my credit card in the amount of $48.68.
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Cloud Slides complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Cloud Slides Legit?
Cloud Slides earns a trustworthiness rating of 71%
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Thecloudslides.com you are considering visiting, which is associated with Cloud Slides, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Thecloudslides.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
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Cloud Slides Contacts
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Cloud Slides phone numbersClick up if you have successfully reached Cloud Slides by calling +1 (702) 964-1516 phone number 0 0 users reported that they have successfully reached Cloud Slides by calling +1 (702) 964-1516 phone number Click down if you have unsuccessfully reached Cloud Slides by calling +1 (702) 964-1516 phone number 3 3 users reported that they have UNsuccessfully reached Cloud Slides by calling +1 (702) 964-1516 phone number
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Cloud Slides address3524 Silverside Rd, Wilmington, Delaware, 19810, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 16, 2026
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