Citi Bank Best Buy Card review: Missing notification of late payments and negative ratings on the Credit Bureaus

Dear Customer Representative:

Please, please, consider the following request. I have been a Best Buy customer for many years (dishwasher, range, microwave) as well as being a Total Tech Support member. I am an 80-year-old female that is very conscientious about paying my bills automatically from my University of Hawaii Credit Union. I have had excellent credit, above 800. I thought I had setup automatic payment for my Best Buy account. I was getting text warnings about my bill that I thought were spam; the texts had no specific information. It was not until I actually got a paper bill that I realized that the automatic payments were not going though. I immediately paid all the past due amount to keep my account up to date.

This year has been a very difficult year for me with two relatives passing, a diagnosis of breast cancer for me, and constant pain from fibromyalgia and arthritis. I live in Hawaii but have no relatives here. I am in the process of moving to Texas near my sister. And I need excellent credit to buy a home in Texas.

Can you please forgive my late payments as it won’t happen again and have the negative credit rating removed from all three of the Credit Bureaus? Please I need a Goodwill Adjustment.

Thank you.

Kathleen K Baker, PhD, MS

PO Box 893842

Mililani, HI 96789

[protected]

[protected]@gmail.com