CenturyLink reviews and complaints 2
View all 758 complaintsCenturyLink - personal and canceling service
On December 5th I called to cancel my internet service as it's too slow. I called in November to see if I could get faster service but only 5mbps more and I only have 5 then. The lady on the phone wouldn't listen to be and kept over talking me and wouldn't let me cancel eve though I said I wanted to cancel 10 times. I should have a right to change services and my mind and she or Century link should listen to the customer. My sister was here and heard the same thing. I finally got frustrated arguing with her for ever and told her to cancel my service as of December 5 and hung up. She didn't cancel it but 2 days later my modem quit working so I thought I was okay. Now they want money and I'm to blame. Doesn't a customer matter anymore? or is it just sell, sell, sell. I had been a customer with them for 15 plus years and got no respect. I just don't feel I owe them anymore money.
CenturyLink - Billing for internet
I've had internet service with CenturyLink for a few years, and I have never missed a payment. This new incident began on 10/28/15 when I upgraded from 12 mbps to 20 mbps which is a free upgrade - activated on November 10th, 2015. My account # [protected] which I've always used for my internet service and was paid in full. One of their uninformed reps issued a new account number for upgrading my internet, which I found out later wasn't necessary. I sent back the old modem, which they received in November. So CenturyLink knew that this account was no longer active and should have been closed and deleted, because the new account was in service and working. They didn't close the old account, but instead kept charging me for services not rendered and no modem attached. I made call after call and talked to the finance dept. several times of which they assured me that no charges would be taken out of my autopay account and it would charged back to zero. It never happened! In January $70 was deducted form my bank, which I disputed and it was credited to my account. But today, Jan 10th, I looked at my CL account and I owe $126.72 of which there was not supposed to have auto pay in place, but it is in place. So I charged it on a credit card so that my bank wouldn't be touched. CenturyLink has the worst customer service I've ever dealt with. I've reported them to the FCC for myself and also to help others who have been fraudulently charged. I want my credit card refunded for the $126.72 that I never owed in the first place. CenturyLink tries to blame their customers for their mistakes, which is appalling. They are liars and thieves and they need to be stopped!
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Charged for a dead phone! Phone has not worked much this year. When they fix it the first time it rains it has a terrible noise in phone so bad we can't hear anyone or them us. Was promised 1.5 Mbps but was informed we can't get it in our area although a close neighbor has at least 1 Mbps. I have an extremely sick
totally disabled husband and I need an extra phone, one that works! We were charged many times for services we don't use, or want. It all adds up. We need better internet for fair prices. Since we have requested higher internet, it has gotten even worse, our speed is 768 Kbps. We are charged as of now for up to 1.5Mbps that they say we cannot have. We are older people also. Not right to be charged big bills for a dead phone. We have been faithful customers and paid our bills on time for about 18 years! This is not fair. I have a lot of the bills where we were charged for things we didn't have.