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CB Non-profit Organizations Review of Center for Nonprofit Success
Center for Nonprofit Success

Center for Nonprofit Success review: Not paid and Poor Management 6

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Author of the review
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company has been a headache from the beginning. I am almost ashamed to admit that I continued to pick up projects from them for nearly 2 years. The Executive Director is unprofessional and rude. I was given assignments that I was not paid on. He is abrasive and rude and sometimes I wonder if that is why he started his own organization and only hired consultants. Technically he has no employees and feel he can get away with his tone and demeanor. There were many times that he would email me and demand something get done right now - even though it was 10pm in the evening and no one heard from him all day.They are unorganized even when it comes to delivering at their seminars. From start to finish they are a mess. They prey on mothers who need flexibility in their lives - but beware - it is not worth the pain.
Beware as a contract employee and beware as an attendee!

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Rosemary12
, US
Oct 31, 2018 2:51 pm EDT

Hi, it has been over a week this bus driver comes late and drives so slow. Official time to reach new York is 8:30am but he never reach there before 9:10 or 9:15, then I reach office after 9:30 and scolded by my manager. Previous drivers were really good. Can you please change the driver in this bus.

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Bensonmusic
, US
Nov 15, 2015 3:43 pm EST

Never did get paid. Plus I was flat out lied to. Kathleen, this person who hired me, said that usually the speaker has to be from a non-profit but for this particular job it didn't matter because the conference was specifically about corporate funding. After I secured a few speakers she had her supervisor email me and tell me that I wasn't being paid because one speaker was from a corporation for profit.
Plus, even if I had been paid the amount of work this takes is way beyond what they estimate. Don't do it.

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Ericka Tapia
, US
Nov 15, 2015 3:26 pm EST

I just received a contract for being a recruiter and decided to do the research before signing it. I would like to hear more about any other experiences all of you might have. Thanks

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GaryBenson
Novato, US
Apr 13, 2015 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just finished my first speaker recruiter project for cfnps. I secured two speakers. The person who hired me, Kathleen, said she has not been able to contact one of the speakers and, even though the other speaker cc'd me in and email that her bio is all ready to go and she's excited to speak, Kathleen informs me its past the deadline for bio submission so no go. So they would rather not have a speaker because the bio was submitted 2 days past deadline? The conference is still over a month away! So I'm not getting paid. Plus the project which was suppose to take only 9 hours takes way longer than that. This is a disorganized organization at best. More like a schiester organization.

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Desiderant Veritatem
Chicago, US
Nov 05, 2013 4:54 pm EST

Thanks to your post, I have avoided getting involved with CFNPS.
While their contract does state (presently) that they do not accept recruitment of consultants as speakers, the contract leaves out a LOT of important stuff, such as:
(1) Term of contract (start and end date)
(2) Terms and conditions of payment
a. Method of payment
b. Time-frame of payment (how many days after completion of 2 projects)
c. Clear definition of when a recruiter has completed a project so that recruiter is eligible to be paid
(3) Appendix B, referenced in contract, but not included with contract
(4) Appendix A, by inference if there is an Appendix B, there should be an Appendix A
(5) Other missing documents
a. Speaker Terms & Conditions
b. Speaker Handout Sample
c. Speaker Bio Sample
d. Speaker Recruitment Database Form/Format
e. Any other documents/forms needed to give one an idea of the amount of time required to complete a “project”
Their contract leaves enough details out so that if you don’t read it carefully, CFNPS can always retreat to any number of issues to justify non-payment.
A recruiter can submit qualified speaker candidates, but if CFNPS does not get the bio and handout that they require, CFNPS can deny payment. Without seeing examples of the bio and handout, there is no specific way for a recruiter to know whether or not a speaker can or will fulfill these requirements.
If the speaker will not agree to the CFNPS terms and conditions, then CFNPS can deny payment.
If the speaker declines an assignment, then CFNPS can deny payment.
CFNPS does not contractually agree to attempt (within a period of time) to get the recruited speakers to agree to terms and conditions or to review bios and handouts, so if the get the names and just sit on them, CFNPS can deny payment.
CFNPS’s contract does not offer any remedy for paying a recruiter for having delivered qualified speakers, when CFNPS has failed to contract with or assign said qualified speakers.
CFNPS is vague about the qualification process and evasive about payment terms and conditions. CFNPS did state that the mode of payment was via PayPal, but failed to state how soon after project completion payment would be made and ignored my request to put these payment terms and conditions in the contract.
CFNPS Contract does not state what happens if CFNPS fails to pay recruiter in a timely fashion.
CFNPS does not commit to any volume level of assignment of projects to a recruiter, but does state that recruiters may not submit invoices for a given month unless the recruiter has has secured two speakers for that month. So in theory, CFNPS could provide one project at the beginning of January, and another at the end of February, and technically, the recruiter is out of luck because they only had one assignment for January and one assignment for February – and so the recruiter would be working for free due to the infrequency of assignments.
Since the conditions that define “secured” speaker are vague, what a recruiter has to do to get paid is vague, and thus there are technicalities that CFNPS can use that are contractually legal in order to deny payment.
Furthermore, it would be very difficult for the recruiter to estimate accurately the number of hours required to do the work, especially since many of the documents/materials needed to estimate the scope of such work are missing from the contract.
Here is my estimate of the tasks required to do the work…
(1) Research Not For Profit sector companies who may have potential speakers
(2) Develop ten (10) contact candidate names, phones, emails
(3) Contact and present opportunities to the candidates
(4) Track call status and arrange for callbacks, emails, faxes
(5) Submit contact information data and status on CFNPS database
a. Report overall calling progress
b. Report status of successful and unsuccessful contacts
c. Provide additional contact information
d. Submit successful candidates
e. Records keeping on recruiter’s computer
This seems more like between 2-4 hours of work per day – but you’re only getting paid for 1 hour per day.
The recruiter is required to report results of research for each project day which would eventually supply CFNPS with a database of approximately 10 names every working day, or about 50 names per week, or over 200 names per month.
How long it takes to submit data into CFNPS database remains a mystery.
It seems to me that any recruiter for CFNPS would be getting ripped-off in multiple ways:
(1) Possible delay of payment
(2) Possible non-payment
(3) Possible low volume of assignments
(4) Possible high stress of trying to perform 2-4 hours of work in 1 hour
(5) Building up CFNPS database so that they eventually won’t need to hire recruiters

I hope that others consider our experiences first.

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Caroline Carey
, US
Jul 28, 2013 11:39 pm EDT

I, too experienced hostility from the executive director and was spoken to (via email) in condenscending tone. I had fulfilled my requirements as speaker recruiter and had secured speakers as requested. This was a few years ago, but I recall asking a question, or misunderstanding an assignment and immediately being terminated and spoken to in a degrading way. I was quite stunned.