CCI*Hotel Reservations review: Cancellation refund complaint not resolved

SOMEONE FROM THE US PLEASE CALL ME! I have been jacked around for six weeks and not one person has helped me

3/17/23 at 3:39 pm – Made reservation at Old Mill Inn

(3 minutes between reservation and cancellation)

` 3/17/23 at 3:41 pm – Canceled at I needed more than on Queen bed

Contacted Reservationcounter.com and after a few days and several ppl of getting no where asking for my refund.

I was told the only way I could get a refund was to contact Old Mill Inn located Omaha NE and they could approve a refund. I needed an OK and a title of who approved.

I did just what they asked and call them back.

I spoke to the reservation supervisor Hannah and was told they never got a reservation so yes Reservation Counter should refund my Money as they do not have it

I called back spending most of my day on the phone and told them what she had said and what her name was and her title.

Now he said I had to get it in writing………

So I called Hannah back and told her what they had said so she sent this to me (see attached email from Old Mill Inn and I forwarded it to them [protected]@reservationcounter.com and [protected]@pps. priceline.com [protected]@getaroom.com

From: BWOmaha Old Mill

Date: May 31, 2023 at 11:36:35 AM CDT

To: Jackie Tkadlec

Subject: Re: Jackie Jordan full refund Number: R4213609125

please refund to guest because we never received any reservation for this name

Then I received a ticket number with this message

RE: Your case [protected] : "RE: Your case [protected] :"RE: Your case [protected] : "Re: Jackie Jordan full refund Number: R4213609125" has been recorded."has been recorded." has been recorded.

Reservation Counter response

Jul 05, 20231:15 pm EDT

I’m sorry about your experience, Jackie. That must have been frustrating. I have shared your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at [protected]@reservationcounter.com. — Rachael, Review Manager

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