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CBS Sports / CBS Interactive
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3.7 624 Reviews

How responsive is CBS Sports / CBS Interactive's customer service?

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Very poor 🤒
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CBS Sports / CBS Interactive reviews and complaints 220

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Newest CBS Sports / CBS Interactive reviews and complaints

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9:29 pm EST
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CBS Sports / CBS Interactive the best dancer was voted off last night in which I disagree

My mother n laws funeral was today. She would always watch Dancing with the Stars and call my wife to discuss the show. Tonight we all sat down to watch the show in her honor. Imagine our horror when Juan Pablo was voted off with two perfect scores. Without a doubt the scoring should immediately change to 2/3rd's judges & 1/3 nation. Wow, I am embarrassed for your show & feel you may have lost your base viewers with stuff like this happening. Why have judges if stuff like this happens. Please reply. Very unhappy viewers! Len Lovel Tulsa

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Sherry Svoboda
, US
Nov 20, 2018 12:35 pm EST

Being an avid loyal watcher of Dancing with the stars I am totally shocked over the winner Bobby Bones and Sharna
who clearly did not deserve to win. All remaining couples except Bones deserved to win because of their excellent
dance skills. My jaw dropped when the winner was announced. Have I been a loyal fan in vane and the winner is
chosen because of popularity? I have suspected this for a long time but continued to watch until last night. As for
being so wronged and shocked I intend to forgo watching and voting in 2019 when season 28 begins. They have lost
my viewership.

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Jeanne Dimidio
, US
Nov 16, 2018 6:22 pm EST
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I cannot believe that Juan was booted off the show. What a disgrace. Obviously, the people who vote, don't vote for talent, they vote for their fans. Wake up, people, this is about talent, not popularity. I am so angry.

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6:25 pm EDT

CBS Sports / CBS Interactive paying for steam monthly and not receiving the service

I have paid for steam for over a year now, I have not been receiving it for the last seven week. I am also having trouble losing he program while watch it or any thing I watch on CBS, that will include the news.

I really don't know if it could be my computer. My not getting steam
has nothing to do with my computer. My programs will cut out on me while I'm watching a program. All I can tell you is I pay CBS
$9.99 per month for steam and I'm not receiving it. Sorry I'm a little upset about this problem. Hope you can help.

Bernice Strandgard

[protected]@comcast.net

i

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Update by Bermice Strandgard
Oct 24, 2018 6:30 pm EDT

CBS stream not received and is charged $9.99 per month. Message on screen CBS not responding.

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5:46 pm EDT

CBS Sports / CBS Interactive gary danielson

I am a Tennessee fan and have been my whole life and I know we are in a rebuilding period but I am so sick of the announcers on CBS sports 3:30 game putting us down. Especially Gary Danielson, if you are going to let people be announcers they should have the decietcy to be neutral and not show disrespect for any 1 team. He continuously puts TN down especially when he is falling one of our games. You are need to reaccess your announcers because so TN folk are tired of being put down and we are on our way back up thanks to Coach Pruitt. There are other teams besides Alabama and your announcers need to realize that and be professional enough to show respect to both teams.
April Steele

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Big fan
, US
Sep 14, 2019 4:44 pm EDT
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Get rid of Gary Danielson! What in the world will it take to get rid of him? He is the most one sided announcer there ever was. I’m sick of him picking a team and cheering for them. Just put a survey out there and find out just how hated he is.

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Magman
, US
Nov 03, 2018 9:07 pm EDT
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Gary Danielson is the most negative pompous quasi announcer on earth. He takes all the fun out of the game.
Nothing is ever a good play..Its always a mistake someone made either by player or coach. Im an Alabama fan big time. He has always been this way, yet you guys keep wanting him to call the bigger games. He takes all the excitement out of the game. He keeps coaching instead of calling 'color'. That color is DARK and bitter.
Please listen to him or take listener survey. My guess is that NO ONE likes him.
Magman from KC

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4:14 pm EDT

CBS Sports / CBS Interactive cbs tv spirts re 9/30/18 ny giant game

This game has been advertised as starting on your network at 4:30. It finally came on at 5:05 and is halfway they the 2nd quarter! I called your NYC office and was told only NYC had a "pull out" so we got 3-4 other games including an OT game. This is totally unacceptable! I live in the Capital Region of NY and this is nonsense. I have CBS streaming and will be disconnecting it today because CBS obviously has no use for its customers! Sincerely Mrs Loretta Versaci, Clifton Park NY

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4:49 pm EDT
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CBS Sports / CBS Interactive coverage of the fedex championship

I watched the Tiger Woods production today and listened to all the accolades the announcers could come up with until I was sick at my stomach. I realize that he is a draw but there are 29 other golfers out there that deserve to be shown as they play whether or not they are in the lead or not.
All day you showed the top 10 on the screen and occasionally you ran a trailer letting us know what the other 20 golfers were doing. How much effort woul it take on your part to show all 30?
Another thing, if 2 or more golfers are 3 under, shouldn't the golfer that has played the most holes be above the others? You always pu TW on top even when he's played fewer holes. What is your rationale there?
You are turning a lot of golf fans off by all the love you give TW.
In my opinion and others, that's sad.
He has made an admiral comeback but part of his problems are self inflicted.
Disappointed in your coverage.
J G waldrop

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3:35 pm EDT
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CBS Sports / CBS Interactive cbs sports

I'm filing a complaint against commentator Tony Romo. He was IN Foxboro MASS as a commentator FOR The New England Patriots and through out the ENTIRE game he was rooting for the opposing team! That is EXCEEDINGLY FRUSTRATING to a Patriots fan because we are FORCED to listen to him upset because the opposing team is losing and he bad mouths THE PATRIOTS! IF your going to have a commentator commwnting FOR The Patriots then for God sakes let them be FOR the Patriots NOT the opposing team! Get rid of Romo commenting for THE PATRIOTS PLEASE!

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2:20 pm EDT
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CBS Sports / CBS Interactive draft kits

I have been in Cbs fantasy football league for 15 years now with multiple teams. This year they have not sent out the draft kits ordered months ago and I cannot get a reply on email nor when I tried the Cbs customer store #. I will not be paying 170$ per league next year any longer if this isn't resolved ASAP I'm now having to spend more outta pocket! I need my draft kits within 7 days or I will be cancelling further ties with Cbs sports fantasy football. They cost 45$ on amazon to replace and it's the only avenue I have at this time because no one is willing to correct the error on cbs side.

I have my confirmation #s 6222023 and 6222019 that we're purchased on may 3rd of 2018, I feel I should get a refund from this now that I have to pay for something I already paid for through your site.

If I can get a reply today or tomorrow and get these things overnighted it would be greatly appreciated

My email is [protected]@hotmail.com
And address is 271 Andrea ave linden mi 48451

I need 2 fantasy football draft kits sent to me preferably overnighted because they are needed in 7 days

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itch10251972
, US
Aug 27, 2018 7:21 am EDT
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Jwells04 -

We're having exact same problem - we renewed for $170 months ago and still waiting on the draft kit. Have you heard back from CBS on this?

itch10251972, CT

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12:00 am EDT

CBS Sports / CBS Interactive pga final round coverage

During the final hole of the PGA Championship final round. I was listening to the tournament on the radio broadcast. While Adam Scott was preparing the hit the shot, the male commentator mentioned that Brooks Koepka was probably anxious to hit is second shot to the green. The female (with a Scottish accent?) said that he was soaking it all in that that she was her eyes were "feasting on Brooks Koepka". She followed up by saying that even the the trophy was the largest one in golf he would obviously have no problem hoisting it.

Now imagine if this happened at the LPGA Major . . . A male commentator saying his eyes were "Feasting on Lexi Thompson" or whoever? Would there be an outrage . . . certainly.

Not only was this objectifying behavior (he's a golfer not a runway model), it certainly lacks journalistic integrity.

CBS . . . there should be a clarification or apology. It is patronizing to NOT call out someone who unprofessionally

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1:55 am EDT

CBS Sports / CBS Interactive steven colbert

Can you PLEASE ask Colbert to stop with the horrible and worn out Trump jokes? I'm not a Trump fan so this isn't about my allegiance. I'm just sick of him focusing his entire monologue on this subject every night! It's OLD... even if the event is current, ragging on the president, no matter who he/she is in a day to day basis is personal! its almost like he's obsessed with this one minded set of jokes. Enough is enough! If it continues, not that yoirnstation cares, I'm done with his show. I look for light hearted comedy and good guests on talk shows. He just goes on and on and it's no longer funny, it's pathetic! Thank you for your time.

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7:30 am EDT

CBS Sports / CBS Interactive cbs this morning

How come when your news people reported about the Trump building fire this morning all they talked about is how Trump opposed the sprinkler laws. Why didn't they go in more depth in reporting how many buildings in New York that don't have them? What about those owners? Why didn't they say that Trump later understood the importance and changed his opinion? Why are your people so slanted? When are you going to stop reporting the way you vote?

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Jack McD
, US
Sep 11, 2018 7:46 am EDT

My complaint is with CBS morning news. Norah O'Donnell is an obvious sexist. She has know idea about tennis rules and ethical behavior. She shows many examples of man bashing (if men do not have room temperature at level females want - they are sexist), and some boy bashing (boys do less household chores), (maybe because they are helping Dad fix the car!)

I am overseas and CBS morning is on at 6 PM. Not any more for me.

Also the idea of accusing or insinuating that men accused of sex crimes 30 years ago are guilty by accusation is wrong - to say the least.

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What The Heck 85
, US
Apr 09, 2018 10:13 am EDT

They probably reported it that way because Trump is a worthless piece of crap. He lobbied against having to have a sprinkler system; and after the fire all he talked about was how well built the building is; no mention of the man who died and the firefighters who were injured. And it's bull to think Trump changed his opinion. If he did, he would have retrofitted the sprinklers. All he cares about is making money, no matter the price to other people, and his image.

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9:48 pm EDT

CBS Sports / CBS Interactive commentators

Listening to the broadcast of the Kentucky versus Kansas State game. The commentators are clearly biased against Kentucky. I don't think the official Kansas State radio broadcast would be any more lopsided with Pro Kansas State comments. From bragging of Grant Hill on a cell phone text about how great Kansas state is to the multiple clips of Kansas State players parents in the stands.
If you want to have one sided commentators, at least have an alternative channel for those that don't want to hear their crap

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4:03 pm EST

CBS Sports / CBS Interactive golf

How many people have complained about Gary McCord? Time and again, he makes this great sport of golf unwatchable. Blubbering [censor]! I want to vomit every time he opens his mouth. So do the rest of the sportscasters...Flaldo, Dotty, Naztz. It's so obvious they can't stand him.

How can you possibly continue to renew his contract?

As much as I want to see the end of this tournament, I turn the channel now because of his insesent blathering.

Unwatchable.

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4:33 pm EST
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CBS Sports / CBS Interactive tv coverage of 11/25/17 iron bowl on cbs sports, specifically gary danielson's comments

esterday's Iron Bowl coverage with Gary Danielson was so critical of Auburn and coach "Gus Miles", that I had to spout off. The game held in Auburn, AL, on 11/25/2017, was SSSSSOOOOOO exciting that I don't remember all of the unprofessional comments made, but here are a few. Danielson called Auburn's coach "Coach Miles"...what? Danielson commented on the fact that Coach Kirby Smart reported so many complaints regarding Auburn's defense during the Georgia game. Whether or not plays from two weeks ago from the losing coach should not be brought up. Toward the end of the game when AL was desperate, Danielson commented "Coach Malzahn needs to call a time out! His defense is gassed!". Obviously not as Hurts was desperate and lost even more yardage. Then, he made a comment about what Coach M. had said after the GA "upset", that "we just beat the dog blank outta' them", alluding to MILLIONS that Coach had said"s[censor]" instead of "crap". I agree that the words are synonyms, but why bring it up? He has never been an impartial commentator and I HATE seeing Auburn on CBS SEC games. Todd Blackledge, and other ESPM commentators are so much more professional and UNBIASED.

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10:29 am EST
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CBS Sports / CBS Interactive gary danielson iron bowl coverage

Disclosing Kirby Smart's league complaints about AU holding was bush league. I mean really? A losing coach sent complaints? Have any of bama's opponents ever sent complaints?

Also, crapping all over an amazing victory with talk of Gus going to Arkansas showed some real, personal reluctance to acknowledge the win and give credit. Especially given you had zero knowledge of any such possibility.

Awful broadcast. If only I could get Bramblett's radio call synced with CBS video.

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12:10 pm EDT

CBS Sports / CBS Interactive removal of national anthem

I have read the networks are planning to stop showing the National Anthem during sporting events.

I want to let you know that I stand during the Anthem in my living room.

If you or any network truly believes this will help, let me assure you that it will not. This action will require me to stop watching your network and stop doing business with your affiliates.

I'm real close to doing that now with the way you put a slant on the news. By slant I mean by making our president look foolish at every turn. I've watched many speeches that you've interpreted and published wrong. I know we can agree that he doesn't always say everything the best way, but that doesn't make him wrong.

I believe in peaceful protests. The NFL players need to have their protests on their time and their dime. If they are truly trying to make changes then why don't they seem concerned the other six days of the week and during off season? How come none of you have asked them these questions? Really...

I want you to know that I'm one person and may seem like a nobody in your opinion; however, I am willing to find like minded people and make my protest a reality for any organization that removes our National Anthem from sporting events.

Sincerely,
Diana Cooper
Fairmount, Illinois
[protected]

I

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6:57 pm EDT

CBS Sports / CBS Interactive star trek streaming

I as well as many many more are disgusted that you showed the new series for people to see, then put it on as streaming, so people have to pay to see it. If you look on Facebook tons of people, including myself are not and will not pay extra to see this show. You should put it on regular cable. Hope the show fails due to your stupidity. Why not let everyone see it?

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2:06 pm EDT

CBS Sports / CBS Interactive news photos and captions

In reading through postings from CBS about the Las Vegas massacre, revisions are necessary.

First, revise the caption under David Becker's photo.
"A man lays on top of a woman as others flee the festival grounds."
SHOULD READ —
"A man lies on top of a woman as others flee the festival grounds."

Second & more importantly would be the removal or cropping of Powers' photo identified as #15 in which a grief-stricken woman's underwear is plainly on display.

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3:36 pm EDT
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CBS Sports / CBS Interactive chargers on my tv.

The chargers "home" market don't care about them, why would you think ANYONE ELSE would. Piss on the chargers and urinate on CBS sports for attempting to shove them down my throat.
If KC @ Chargers is the best the NFL can provide you, take them to court for breach of contract, because a non competitive game in an apathetic market is business suicide. I hope you lose money on your NFL contract big picture, as well as this specific time slot.

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11:17 am EDT

CBS Sports / CBS Interactive big brother 19

It's disguisting that you allow house guests to make threats against family. You have had fans for almost 20 years. You are basically saying that it's ok to threaten someone's family. Their families didn't agree to participate on the show. Did you ever think this could also affect Julie Chens talk show. Your viewers are beyond upset! It doesn't even feel like CBS cares. The 500K should be donated to the victims of hurricane Harvey. I pray you don't let this slide. You are going to lose a lot of viewers next year. A lot of us were excited to see what you were going to do for the 20 yr anniversary. You may not have very few fans after this season. I know it's a game and making personal attacks on each other is part of the game. Bringing fanily into it, is just off the charts wrong, and should not be tolerated.

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3:11 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

CBS Sports / CBS Interactive - big brother 19

What happened this year to BB? I have been watching since season 1. Every year I can't wait for BB, it makes my summer. I purchase the live feeds every year. I am very disappointed in production this year on 19. It is so obvious that for some reason you took Paul back this season, which ruined it for all of this season's players.in addition, you gave him 4...

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CBS Sports / CBS Interactive In-depth Review

Website Design and User Interface: The website design of CBS Sports is clean and user-friendly. The interface is intuitive, making it easy to navigate and find the desired information. The layout is well-organized, allowing users to quickly access different sections of the site.

Content Quality and Variety: CBS Sports offers high-quality content with a wide variety of sports coverage. From major leagues like NFL, NBA, MLB, and NHL to college sports, the website provides in-depth analysis, news, and updates. The content is well-researched and written by knowledgeable sports journalists.

Sports Coverage and Analysis: CBS Sports excels in sports coverage and analysis. The website covers a wide range of sports, providing comprehensive coverage of major events, games, and tournaments. The analysis is insightful and offers a deeper understanding of the sports world.

Live Streaming and Video Highlights: CBS Sports provides live streaming of various sports events, allowing users to watch their favorite games in real-time. The video highlights section is also impressive, offering quick recaps and key moments from games.

Mobile App Experience: The CBS Sports mobile app offers a seamless experience for sports enthusiasts on the go. The app is well-designed, with a user-friendly interface and easy navigation. It provides live scores, news updates, and video highlights, making it a must-have for sports fans.

Fantasy Sports and Betting Options: CBS Sports offers a robust fantasy sports platform, allowing users to create and manage their fantasy teams. The website also provides betting options for those interested in sports gambling, with a variety of betting markets and odds available.

Community and User Engagement: CBS Sports has a thriving community of sports fans who actively engage with the website. The comment sections and forums allow users to discuss and share their opinions on various sports topics. The website also encourages user engagement through polls, quizzes, and interactive features.

Advertising and Pop-up Frequency: While CBS Sports does have advertising on its website, the frequency of pop-ups is relatively low. The ads are not overly intrusive and do not disrupt the user experience. Overall, the website maintains a good balance between content and advertisements.

Customer Support and Responsiveness: CBS Sports provides excellent customer support and is responsive to user inquiries. The website offers a comprehensive FAQ section and contact information for users to reach out for assistance. The support team is prompt in addressing any issues or concerns.

Pricing and Subscription Options: CBS Sports offers a mix of free and premium content. While some features are available to all users, certain premium content may require a subscription. The pricing options are reasonable, and the subscription provides access to exclusive content and features.

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