Menu
CB Fast Food Chains Captain D's 161 Tanger Outlets Blvd, Pooler, GA, 31322, US
Captain D's company logo
Captain D's
reviews & complaints
Captain D's company logo

Captain D's

161 Tanger Outlets Blvd, Pooler, GA, 31322, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:30 am - 10:00 pm
Tue
10:30 am - 10:00 pm
Wed
10:30 am - 10:00 pm
Thu
10:30 am - 10:00 pm
Fri
10:30 am - 11:00 pm
Sat
10:30 am - 11:00 pm
Sun
10:30 am - 10:00 pm
ComplaintsBoard
J
7:45 pm EST

Captain D's - unsanitary actions.

My name is Jackie Wms. I was a customer at your above location today around 5:30 p.m. Upon walking in the restaurant, I noticed a young lady with an infant baby, sitting in a car seat on the end counter where you would normally pick up your food. Immediately thinking that she along with the employees should know that was not sanitary.

A B/F employee, wearing a black shirt, took my order, while the young lady and her baby, along with her diaper bag was still in place. Then I realized that the employee was familiar with the young lady. After taking my order, the employee stepped to the side to play with the baby.

Then there were 5 guys who came in the restaurant together and placed their orders to the same employee. Once that order was placed, a W/F employee with a gray shirt took over the register. And now again, I notice that she was familiar with the young lady as well. There were 3 more customers that came after the 5 men.

After waiting for a while for my order, the five men who came after me, each, received their orders before me. Which I thought was odd because I didn't get a full meal, only 2 a la carts. Some of them got fried meals with sides. But what really upset me is not only is the young lady, her baby and the diaper bag still in the same spot, but when my order was given to me by the W/F employee, it was given to me outside of the counter area, on the side of them. She was never asked, as she should have, to remove the baby and her items off of the counter. In my opinion, that was very unsanitary and very disrespectful to the customers that came after her.

I arrived at 5:29 p.m. Initially, there wasn't anyone at the register. A few minutes later the B/F employee stepped from the drive-thru window and stated she would be with me in a minute. The other employee may have been on a break. According to my receipt #364750I, I placed my order at 5:33 p.m. And it was 5:47 p.m. when I got in my car.

Read full review of Captain D's
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.