Canadian Tireoil change

An Sep 29, 2019 ON

On Sept 28, 2019 at appproimately 11am. I walked into the Automotive Service area to get an Oil Change for my Juke. I waited about 10 minutes to speak to the service agent. When I did speak to the agent he mentioned there would be at least a 2 hour wait for the oil change. I did not want to wait so he suggested I book an appointment. I asked the cost of the oil change he said $55 plus a $15 dollar discount (which was for authorizing Canadian Tire to text my cell up coming marketing ads). So I decided to book an appointment. I booked it for the next day Sept 29th at 11am.

I arrived on time the same service agent (I didn't get his name but he was an older gent) he immediately told me it would be an hour and 15 minutes, which I responded it shouldn't take that long to complete an oil change. However I agreed. At 12:15pm I inquired if it was completed as I saw someone driving my Juke within the garage. The agent said he was just test driving it and he was going to do the oil change now. I asked why he lied to me since I had an appointment for 11am. He asked if I still wanted the oil change I said I am too upset and do not want to wait any longer, and I left.

I would never have stayed if it was going to be longer then the hour and 15 minutes. I am guessing it was not completed within that time frame because I was taking advantage of the $15 discount. Also I noticed two other people paid for their services and they arrived after me (probably because their services cost more).

Earlier this year I got my back brakes done at another Canadian Tire and spent $700. They told me it would take 2.5 hours and my car sat for an hour before the mechanic took my car, but he still charged me for 2.5 hours. I did not lodge a complain but having this second incident happen I thought this is not right, what kinda employees or regulations does Canadian Tire allow?

I do not plan on going to your store for any car services or items I may need.

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