Camel CouponsDesperate for help

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Verified customer


I know it is a little longer than most complaints listed, so please read to the end. I would greatly appreciate anyone's help or comments on the issue's I have.

I receive monthly coupons for "CAMEL" cigarettes. They come in a folded mailing, which contains only four manufacturer coupons a month. Each mailing, every month is for the same four coupons. On the front of all the coupons is the "CAMEL" logo, and the content, "Does Not Include Red Kamel and Camel Non-Filter Styles". Two coupons on the front say "$1 off 1 Pack". The other two coupons on the front say "Buy 1 Pack Get 1 Pack Free".

I have TWO ISSUE's with these coupons. The FIRST ISSUE is with the terms on the back of the coupons.

The coupon terms start with, "Terms of Coupon Offer" on the first line, and then, "Consumer" on the second line. Then the consumer terms of use start on the third line. The FIRST ISSUE is with the sentence, "Limit one coupon per pack or carton purchased, except when used in combination with on-pack or on-carton coupon.".

I read that sentence as saying, I can either use the coupon to purchase a pack or a carton of cigarettes. I can't perceive any other reason why this would be placed in the terms, except for that. If the manufacturer doesn't mean it in that way, then it shouldn't even be listed under the terms of the coupon. The coupons already says, "$1 off 1 PACK" and "Buy 1 PACK Get 1 PACK Free". I'm not familiar with any legal reason, or any other reason that the coupon terms NEED to have the word carton listed. If there is, then "CAMEL" should word the terms of use differently, or they could add, "Cartons are not included.".

The SECOND ISSUE is with using the coupon at the store.

Sometimes when I go into a store to use the "Buy 1 Pack Get 1 Pack Free" coupon to purchase a carton of cigarettes, an issue will occur with the clerk/cashier. They tell me that the coupon is only for a pack of cigarettes, and not a carton. I then inform them of the terms on the back of the coupon, and also point it out to them. The response I get is that the terms don't mean anything, because the front of the coupon specifies a pack only. Let's just say for now (until I know for sure) that the coupon does allow the purchase of a carton of cigarettes. Then maybe "CAMEL" needs to change the wording on the front of the coupon to say, "...Pack/Carton...".

Has anyone else experienced these issue's with the "CAMEL" coupons? I don't know, but I maybe wrong about my previous statements or suggestions. I have never had an issue with using coupons before this, so I am confused.

If there is someone who could advise me on this? I do not want to go to a store again to be told I can't purchase a carton, and then have the clerk/cashier look at me like I am stupid. Also, where can I obtain a phone number to "CAMEL" - R.J. Reynolds Tobacco Co. in Del Rio, TX, so I may speak with one of their representatives?

One more question, if I am correct about being able to use the coupons on cartons, then what do I say to these clerks/cashiers?

Thank you,
Michelle Metcalfe
michellemetcalfe AT

P.S. The monthly coupon mailing has an artistic drawing on it. The drawing is of "CAMEL's" signature camel with leafs around it, a fat little pack of cigarettes that say "CAMEL" on them above the camel, and smoke (it looks like smoke) around a white, blue and green multicolored ray (similar to a ray of light). If possible, the description of the mailing may help with identifying the "CAMEL" coupons I have written about.


  • Ri
    Rich333 Nov 04, 2015

    November 4 2015 still getting coupons in camel packs that expired July 31 2015 I know it's fresh stock because i buy at a gas station which moves its smokes.

    0 Votes
  • Wh
    Whyyoudodatt? Aug 26, 2015

    Thanks for giving me 2 expired coupons in my camel blues I bought today. They expired last month so thanks!

    Seriously guys?


    0 Votes
  • Te
    teresa staley Sep 21, 2013

    i would like to know why i have not allowed to get on this. It has been to long and i really enjoy camels coupons. II really need to know whats going on so please let me know whats going on. Please let me know something. Thank you Teresa Staley

    0 Votes
  • Ak
    AKA1382 Jul 11, 2013

    Actually I have experinced it! I got 50 % off from camel crush everytime I buy them and I think it came out only from that one whole carton only where the set of 12 because I didn't get it from the camel crush bold. The manufacturer in the afternoon and during midnight said that you can't use coupon together with an already discounted pack. But there is one time I went in the morning to buy and the cashier was a younger man he saw my coupon and scanned it . I say that it depends who is working who follows the rules.
    Most manufacturer doesn't ay attention to what it says on the coupon. They go for to what they believe ONLY. It sucks though

    2 Votes
  • Tu
    TuRtLeHeRmIt Mar 01, 2013

    The statement "Limit one coupon per pack or carton purchased, except when used in combination with on-pack or on-carton coupon." is put in the terms because Camel often has cigarette packs for sale that have printed on them 75 cents off this pack. They are simply stating that you are able to combine your $1.00 off coupon with the $0.75 off coupon printed on the pack giving you a total of $1.75 off the pack total. As for the carton verbiage one could only logically come to the conclusion that the retailer must subtract whatever the coupon is for off of the price of a carton, if it happens to be a buy one pack get one free carton then they would basically be giving a discount of whatever their full retail price is of one pack of Camel cigarettes from the price of the carton as the coupons have instructions for the retailer to write in their regular retail price in a certain box before sending it in.

    0 Votes
  • Cc
    ccma6139 Mar 31, 2009

    the terms on the back are only generalities, they are the same printed on every coupon to make sure the company is always covered. If it says buy 1 pack get 1 pack free, you can not buy 1 cartoon and get one free. i would love to know if a cashier was stupid enough to honor this, because I am sure they got in trouble for it if they did!

    0 Votes

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