CA.M. Thukaram Subba Rao On behalf of Helix Exim FZE review: Retaining the original driving licence of M. Thukaram Subba Rao and failing to inform him or the Momenz Realtionship manager for 14 days.

Not informing the Momenz Relationship Manager or the Authorised person that, the customer service personel of RAK bank King Faisal Street Branch Sharjah was retaining or holding the driving licence of Authorised person taken by them for identification while collecting the documents on behalf of Helix Exim FZE for a period of 15 days from 10 June 2010 to 24 June 2010.

The substance of the complaint is that, Mr. P. Venkataramana Bhat the owner of new Company Helix Exim FZE authorised CA. M. Thukaram Subba Rao sharjah to collect the important documents on behalf of him. The authorised person submitted the auhtority letter to the customer service personnel on 10th June 2010 and collected the documents. While collecting the docoments, the RAK bank personnel collected the Id, the driving Licence of M. Thukaram Subba Rao. But failed to return the driving licence after the photocopy. The authorised person collected the important documents from her and left. As he was very busy he also did not remember where exactly he left the driving licence even after scratching his head for nearly 10 days. For nearly 12 days he being not able to recapitualte, the CA was under severe mental tension as no one from RAK bank bothered toinforme him that, his driving licence is with them. On 24 June 2010, Maymouna from Momenz banking division called on me and informed me that, my driving licence is still with Cutomer service personel of King Faisal Branch. I underwent enormous mental tension for nearly ten days and was compelled to lodge police complaint in Al Buheira Police station by paying Dhs. 100/- towards charges that, I lossed my driving licence and went for duplicate driving licence costing Dhs. 540/- on 22.06.2010. Thus I was compelled to spend Dhs 640/- and under go severe mental agony for 10 days. I request you to kindly take up the issue with the concerned customer service personnel and investigate and be good enough to reimburse my expenses incurred by me. The huge mental tension I suffered, the fall in my income for 10 days (since I could not drive without holding driving licence) could have been averted had the cutomer service personnel informed our Relationship Manager quickly that, by oversight they could not return the original Driving Licence of the Authorised person collected on 10 June 2010 and they are having my mobile number also. But she remained silent and When Maymouna from Momenz banking division Sharjah by default called on her today( 24 June 2010), she informed her that, that my original driving licence is still with her. Today ( 24.06.2010) Maymouna called on my mobile and informed me about my driving licence. I was so happy that, I thanked her for her informtaion.But the result is that, the operation is successful but the patient has died.I have already collected the duplicate driving licence from Sharjah Driving Licence Authorities on 22 June 2010 (after 12 days from the lossed date) by paying Dhs.540/-. Owing to the inordinate delay in informing me that, the customer service personnel is still holding my driving licence, I underwent extreeme pressures and I left with no option but to apply for the duplicate driving licence. There is a sever lapse arsing from your customer service personnel and I am justified in claimimg my small compensation. The custmer service personnel should also be repriminded that, such lapse or neglect should not be repeated to your reputed other cutomers henceforth. Appreciate your quick action and granting me the compensation of Dhs. 640/- being the reimbursement of my expenses incurred solely due to her lapse in not informing me in time or the RM quickly. My Contact no is [protected].