I have been using this service for a while now and when Call Enq changed their pricing structure, things seemed to go down hill. Every time I tried calling the IRS with their system I would not be able to get through and yet I was still paying for this service with Call Enq. I made a call to the IRS with their services and told I would be charged 258 credits per minute. This does add up and thought that is a a great rip off. I canceled my services after paying the monthly fee. It was 4 days into the new billing cycle and yet when I cancelled my account I was charged the full $100 when I have not been able to get through to the IRS at all. This is turning into a major scam. I have to option to upgrade to $300 a month which is not worth it since you can't get through to the IRS at all. I would not recommend using this service at all. Its a waste of money
Desired outcome: I would like my final bill to be charged correctly and a refund of my money.