Real Canadian Superstore

I ordered a birthday cake for my girlfriend on 2/4/2019 and the pickup date is 2/6/2019. The order id is 38913.

When I came to the store, your bakery employee told me there is no customized cake at back. After I showed my order form, and she checked again, and found another order form. However, she didn't find any cakes. The decorator wasn't there and the bakery manger wasn't there as well.

She told if I could come next day, and she would ask the decorator to come back. It is such ridiculous that my girlfriend's birthday is 2/6/2019, and asked me to come back next day to pickup. More ridiculously thing is that both decorator and manager were not there, and it was working hours.

Front end manager came to me and apologized to me that he also couldn't do much about it, because those bakery employees were not there.

I hope you could investigate and clarify this case; this case really hurts my feeling and I totally lose trust to the your store.