I have purchased a sofa set of Fabric from Leon!s furniture, 10081 McLaughlin Road N, Brampton ON L7A2X5 on 25 Oct 2015. Set consists of three piece viz Sofa, Love Seat and Chair. I have paid 1353.68 (Thirteen hundred fifty three and sixty eight cent)which includes fabric warranty and HST. Its break up is Price 1048.00plus 149.95 warranty and 155.73 HST. I was told at time of purchase that they do not have chair in stock and expecting in 2-3 weeks.They offered me option of taking delivery of sofa and love seat immediately and chair afterwards. Which I agree hoping they would deliver Chair in 2 to 3 week time. They delivered sofa and love seat within 3-4 days.Then I waited for three weeks for chair and nobody bothered to inform me about status of Chair. I have called them at least 4 to 5 times to inquire about status of Chair but I got same reply every time that they have no idea when they are getting it. Once I went personally to the same store and met customer service manager to resolve issue. The lady told me that they had reserved one piece which is lying at Burlington store and will be delivered in week time. This incident happened in November end. I waited for a week and didn't receive anything. On contacting the store on phone, I was told the lady was not in on that day. During this period I got several phone calls from Fabric warranty co. for doing fabric treatment. As I did not have full set I have to postpone it. Now at last They delivered chair on 8 Jan 2016 which is at least 8-9 week delay . as a result all three pieces look different as I have started using two pieces earlier. I underwent enough mental stress to call them frequently and visiting store personally . I need refund of money I have paid. My order no is 10255BRFDKY Dt. 25 Oct 2015 and my name is Vijaykumar Patel residing at 22 Domenico crescent Brampton ON L6P 1H5
I have not heard from Leons furniture yet so I donot think my complain is resolved yet and I request you to get this complain resolved as early as possible
On August 26,2008 . I purchased a sofa bed( After months of B/S they delivered it December 01,2007), coffee table and two end tables and a bedroom set. I set up delevery for Sept 01,2007 well they sent half the furniture and most of it was damaged. ( Coffee table chipped , scratched, wood missing & 1 end table was defective. Bedsidepanels had cracks on them (cheap lamenant). When I contacted Leon's Brampton they kept me on hold for 15min and told me that they would send a "Technion's" to examine the damage and he might be able to fix the problem (glue the piece) It took 1 week for him to come and he had no idea what to do and tore off a piece of the furniture and made a report to replace the damaged pieces( He also had no knowledge about the furniture). It took them 2 weeks and they replaced the damaged pieces with other damaged pieces. Long story short (I could go on and on) They came and took my bedroom set I wanted a full refund NOT a CREDIT and they have not refunded my Financial Institution yet! That was Dec 29,2007. My Financial Institution contacted me on January 30,2008 and informed me that they still have not sent the refund to them ( Go figure). They have also sent me my 3rd defective coffee table and have scheduled a pick up of all 3 tables for February 13,2008 and requested a "Stocking Fee". (I don't think so) They are unprofessional, disorganized, scammers and liars. They do not stand by there products at all. They try to rip off the consumer and they don't want to be accountable for the CRAP they sell. They should step up to the plate refund my monies and stop playing games. DO NOT BUY ANYTHING FROM LEON'S.