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Video Professor Complaints & Reviews

Video Professor / Absolute SCAM!

Oct 1, 2011

I also ordered a Video Professor CD (Excel) and was sent three being told that I had 14 days to send one back if I did not want to be charged. I called and got a return authorization and sent two of them back (because when I called they said I could only keep one if I wanted to not be charged!). They charged me another $189.95 (on top of the original $8.95 shipping for the CDs and when I called they said it could take up to 30 days to be credited to my check card. I filed a dispute with my bank because I had by then decided this was some sort of scam and did not want to risk being told later...

Video Professor / Unauthorized Charges

Sep 5, 2011

I received a package from Video Professor in March 2010. I did not open it since I had not authorized payment on such a product. I shipped it back (unopened) to VP per their online instructions. I found that 2 or 3 weeks later, my bank account had been charged $399.95!!! I contacted Video Professor again and was assured that I would be credited for the full amount. When the credit did not happen after 2 months, I tried to contact them again and a recording came on that stated that people should contact their financial institutions for the refund. I contacted my bank and was told because I waited too long and it was not possible to credit my account. So, I was out $399.95!!!

Video Professor / Scam

May 15, 2011

On my space they offer products to earn Brownie points for the game to purchase items. I bought the my video product and have received and paid and never got the brownie points of 238. I have complained and I keep sending the email confirmation and everything they ask but still no brownie points. Don't order the offers. The first or second will work but then blank and no brownie points.

Video Professor / No refund as promised


I was told a refund would take 21-30 "BUSINESS" days. I called several times during this period. Every time was the same. It is still in cue to be refunded. The 30 days time is not up yet blah blah blah... So on the 30th day I called and was told it is set to be refuned today. It should post to your account 24-48 hours. NEVER HAPPENED! I called on the 32nd day and oh the "computer program" that performs the credits missed mine! SURPRISE, SURPRISE, SURPRISE... Now they say it will take an additional 10-15 days because it has to be done manually. I just filed a complaint with the BBB with thi...

Video Professor - Maryland, Baltimore / Microsoft Excel


Dear Sir, When I placed my order November 2009, based on my understanding that it was FREE as stated in the promotion online. I was not able to review my order since I was out of State until December 30th 2009, during which time I was surprised to note that Video Professor had without my authorization charged my Visa Credit Card twice in the amount of $289.90 excluding the postage fee. Upon expressing my complained and the circumstances that made it impossible for me to review the product, Fatima gave me two Return Authorization numbers and further directed I wait for the label to be sent...

Video Professor - Kentucky / Billed, no product, no refund


Unfortunately, I didn't read all these complaints about Video Professor before I ordered their product. I am yet another victim of their fraud. I ordered the product online, called them 2 weeks later because the product had not arrived and told them that I wanted to cancel the order. They gave me a return authorization for the product when it does eventually show up. The product never showed up. They billed me anyway. I called again and they said it would take 21 to 30 business days to get the refund back to me. Product still not showed up. Called them again after 30 business day...

Video Professor / Deceitful/Scam


So I ordered the free trial of VP, but get this. I never even received it! It never came in the mail, and I never even set eyes upon it. But of course, I got charged $6.95 (twice for some reason) and $189.95 for the CDs. $189.95 for a CD lesson about HTML?! Bill Gates himself would probably come give me an hour lesson for that much money! It’s ridiculous. But being the idiot that I am, I figured that the product had simply not arrived yet… until I got a VP package in the mail for Identity Protection. Confused by this, I called VP and found out that this is their SECOND shipment...

Video Professor - Colorado, Denver / fraud/scam/theft


i didn't even order this. it came in the mail, i didn't even opened it, thought it was junk mail... weeks later my card is charged 189.95...WTF? i called them and inquired about it, they told me of the package they sent...i pulled the package from the pile and there it was...some BS i didn't want nor asked for.. found out when i made a purchase on another website called they submitted me without my permission for the free whatever from vid professor. (knowing full well it wasn't free, nor did i ask for it) i've been waiting a month after i returned that crap to be...

Video Professor - Florida / Ongoing Fraud


Returned unopened product per their protocol. Telephoned company, stated they received product on July 17, 2009 and that it would be between 21-30 business days for my credit card to be credited $189.95. 30 days from July 17 was Aug 28th, so I called company, told by operator that "technically we have till midnight tonight to credit your account before we start the expediated process but I will go ahead and start it now for you. My supervisor will have to okay the process and we have a heavy call volume (bet they do) and it may take a few minutes..". He went on to explain that the "Expediated"...

Video Professor - Georgia, Roswell / Will not refund my money


I received the eBay lessons. I called on the 10th day to tell them I wanted to return it. That was on a Sunday and they were closed. Called the next day and they told me I should have called Saturday (the 9th day) and they had already charged my Credit Card. I was given a Code Number and the address to send just one of the dvds back to them. I was told at that time it would 20 to 30 business days before crediting my credit card.<br /> <br /> Forty days came and went and no refund. I called again and talked to someone named Fioni and she told me she saw where my account showed I had...

Video Professor / BIG RIPOFF


I, like many others I see, was robbed of $189.95 by Video Professor. About 8 years ago, you did receive "free" CDs and were only charged the postage. This new approach is frightful! On a fixed income, nearly $200 out of one's account is a nightmare. Even the bank rep that I spoke to at my bank had been ripped off by them. The do have awful customer service. I spoke with the customer service rep and the supervisor and they made me so angry. I don't know what we can do, but this business practice needs to stop NOW!

Video Professor / Awful company


I ordered the PowerPoint presentation, and when it came was very unimpressed. It didn't contain any new techniques or that I couldn't get free from Microsoft Help so I decided to take advantage of the 10 day free look and return it. It's not clear when the 10 day free look starts. Is it the day I ordered it, or the day I received it? If it's the day I ordered it, I had 3 days to review and return it. But to return it, I had to contact them and get a return authorization number. First I called the 800 customer service phone number, and never got anything but recordings says all...

Video Professor / Unauthorized billing


Saw the ad on tv, ordered the FREE DVD, paid the postage with my debit card. (That was their only action with which I'd authorized them use of my debit card). A week later the box came. I didn't open it. A few days later I noticed my checking account had been robbed of $189.95. I called VP, and explained the situation, received a return authorization number, and returned the box unopened. They informed me it would take 2 months to return my money. I spoke to the supervisor. Same story . . 2 billing cycles. I explained as how the money they stole was budgeted to pay my bills, and...

Video Professor / They are a rip-off, does not teach you anything


I would like to make this complaint about video professor (, they are a rip off, does not teach you anything that you don't already know, i tried to return mine within the pacific time and they would not answer my e-mails. They said i needed a return number to send it back!!! That is as far as i got with them.