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On The Beach Holidays Complaints & Reviews

On The Beach Holidays / Los Floritas hotel

Pe
Jan 29, 2012

Dear Sir/Madam, I want to make a complaint about the hotel of Las Floritas in Tenerife. The apartment was a disgrace, they said that there was entertainment. There was no entertainment what so ever. The pool bar shut around 4 o clock in the afternoon. They also said that there was a T.V in the room, but what they didn't say is it would cost a euro per hour. Which cost us an extra £100 on top of the holiday. The cooker was a waste of time, it took 3 hours just to look warm a kettle, so we went out and bought a kettle for 16 euros, the cooker was that bad we couldn't even cook on...

On The Beach Holidays / Scam

Ur
Aug 16, 2011

I booked a holiday with On The Beach Holidays on 28.09.09 then found it cheaper through Travel Republic on the same day. I fulfilled their criteria of the Triple Price Match Guarantee and advised them of this accordingly and asked to be reimbursed by £48.45. Their reply that was because I used an OTB discount code it could not be considered. I pointed out that they must have misunderstood as this code lowered the price of the OTB holiday, but it was STILL more expensive that Travel Republic. I further pointed out that their website states: "You must have taken reasonable care to book on...