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Jane Pennington-Fryer Complaints & Reviews

Jane Pennington-Fryer / smaller car for car hire - ref za861798840 - no reply from previous complaint

Jf
Jan 24, 2018

I submitted a complaint to yourselves and car scanner as both names were on the paperwork - car scanner have replied - Dear Jane, Thank you for taking the time to contact us. This booking is not in our system. Please, refer to Cartrawler directly. With kind regards, Customer Support Team. My original complaint - Booking Number: ZA861798840 Flight Number: U17 Lead Driver's Name: Lee Wallbank Pick Up Date/Time: 28th December 2017, 14:00 Address: Domestic Arrivals: PO Box 58, Cape Town, 7525, WC Tel: [protected] On arrival at the Europcar collection desk we presented our paperwork only to be...

Jane Pennington-Fryer / car hire

Jf
Jan 21, 2018

Cartrawler.com Carscanner.com Booking Number: ZA861798840 Flight Number: U17 Lead Driver's Name: Lee Wallbank Pick Up Date/Time: 28th December 2017, 14:00 Address: Domestic Arrivals: PO Box 58, Cape Town, 7525, WC Tel: [protected] On arrival at the Europcar collection desk we presented our paperwork only to be told that our car (a Volkswagon Polo or similar) had not been confirmed by your company. After much discussion we were provided with a Tata Bolt (vehicle group A) which left our suitcase exposed. We paid for a medium sized car so that our case wouldn't show if we were out for the day...