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The good, the bad, and the ugly - discover what customers are saying about iRenew

Welcome to our customer reviews and complaints page for iRenew. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with iRenew.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used iRenew's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with iRenew, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with iRenew. Your feedback is an important part of our community and will help others make informed decisions.

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1:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

iRenew Scam

Thursday, 8/19/10: I ordered 2 sets of iRenew bracelets online. It did not give me the opportunity to review my order before giving me a confirmation that 3 sets were ordered at $19.99 each, plus a shipping charge of $52.65 was added onto that. I immediately called the number listed [protected] and spoke with a customer service rep that could not find my online order. She told me that it usually takes a day or two before it is in their system and before it gets shipped out. I told her that I did not order 3 sets and that I was not about to pay $52.65 for an order that would probably take $2.00 to ship out. I also sent an email to [protected]@myorderstats.com asking them to cancel this order before it ships out and I NEVER received a reply from this either.

**Keep in mind that the policy states a 100% satisfaction guarantee with any return within 30 days. They pocket the HUGE shipping charge that they trick you into paying...period!**

Friday, 8/20/10: I called the customer service line and spoke with the same girl. Again she told me that my name nor my order was in their system. She asked that I call them back the next day to check in again.

Saturday, 8/21/10: I called and spoke to another customer service rep and once again I was told that my order could not be canceled because it did not show in their system. I told them that if the order shipped that I was going to fight this charge because I am making every attempt to cancel it. The customer srv rep at that time told me that if I do receive it that I could still return the product for a money back, except of course the convenient "$52.65" in shipping charges. At that point (I am steaming big time) I asked to speak with a supervisor. A guy by the name of Troy got on the line. I told him that I had already contacted my bank and was in the process of disputing this charge on my bank account. Finally at that point Troy said that he would reduce the shipping charge to $7.95 if I would accept the shipment. I gave in and said, well I can deal with $7.95 in shipping so okay I will try out the product. Whew!

Approximately 7 - 10 days later I get the product and the packing slip shows that it was shipped on Friday, 8/20/10 when the customer service rep told me TWICE that it had not been entered into their system yet which meant that it had not been shipped yet. LIARS!

Conclusion: NOTHING! No difference in anything stated on TV. Product was sent back immediately!

Sept. 7, 2010: Received a confirmation that product was received from www.usps.com.
Sept 16, 2010: Still no credit issued to my bank card. Tried calling "Return" department several times but kept getting cut off and disconnected. Finally I pretended that I was a new customer and got a customer service rep on the phone right away. I spoke with a person by the name of Jeff and he looked in their system and asked me, "Now how many bracelets did you send back and when?" Right away I told him that I sent back 2 orders (I kept 1 for the heck of it) and that I have a delivery confirmation # that proves that they received the product back. Once I said that he said, well since you have a delivery confirmation # then I can go ahead and issue the credit back. Now, not sure if you've caught onto what is going on here yet, but apparently my "credit" was in their system once again but it doesn't seem that I was going to get my money issued back unless I proved that they actually received the product back. When I asked him why my credit had been sitting in their system for 9 days without any action, he said he did not have that information. I then asked Jeff when should I expect to see the refund of $39.98 on my bank statement and he said approx. 3 to 7 business days. Ugh! They make we wait all this time for my money that they've been holding onto, and when I originally placed the order online on 8/19/10, my bank statement hit within 2 minutes!

You will see another complaint from me on iRenew if I don't get my money back as promised! Beware of iRenew!

Yours truly,
A Very Unhappy "past" iRenew customer

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stevetungate
lebanon, US
Feb 24, 2011 1:42 pm EST

Thanks alot for this review. I just got suckered for $71.78. I am hoping that I can get to the bank in time to stop the payment or I may even just close down my account. Man I wish i would have read over some of the reviews or googled this before i was dumb enough to go to their webiste. If anyone has any contact numbers for this place or emails addys please post them. It seems you can't get ahold of them until your 24 hrs are up.

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2:14 pm EDT

iRenew Do not order

I ordered iRenew and was very excited about it. However, once I went through the ordering I changed my mind and realized that this was worst than an infomercial. When I tried to place the order over 20 pop-ups appeared trying to up sell me. At this point I exed out and decided not to continue. I was still charged because I had put in my credit card number even though I never confirmed the order. 6 days later I received an email saying my order had been placed. I never placed an order

Do not order iRenew.

Number 1: They have no customer service. The number they give as their customer service line is totally bogus. It promptly comes on with a recorded message saying that all operators are busy but please stay on the line. Then it rings twice and then disconnects the line. I have tried calling this number over 20 times.

Number 2: I then wrote to the email address they claim as the customer service address. This is an auto generated response email account. Even though I wrote a long email with my unique email it sent me a generated response saying be patient my order is coming?

Number 3: I responded to this email threatening to go to the BBB if I did not hear back from them. I havent.

Number 4: The amount that they claimed I would be paying in my Order Confirmation was $35.95. This included shipping and handling. I was charged $39.95. Where did this $4 they decided to give themselves come from?

Number 5: This Company cannot be found in the Better Business Bureau listings.

The sad thing is this product my work but because of their scandalous customer ordering process and customer service I encourage everyone to NOT buy iRenew.

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heyholly
Indianapolis, US
Jan 25, 2011 5:52 pm EST

I ordered the IRenew via phone responding to the infomercial. Even though I did have to go through quite a process answering "yes" & "no" answers and "No, I do not want that travel promotion", etc., I did not have a problem ordering. They came in the mail about 3 weeks later (last night), and my boyfriend and I both put them on. Before we wore them, however, I "strength/muscle-tested" him and he to me. His responded well helping balance & strength, but mine was rather neutral. I felt great the whole evening I had it on (last night). However, I wore it to bed (even though I knew I could probably over-do it, as I work with electro-magnetic fields with Acupuncture & therapies), and I woke up with nasal congestion & semi-puffy/red eyes, & I went to the bathroom about 4 times! I know from my training in nutrition & holistic therapies that this was most likely a detox effect & that I probably just "overdid" it. The ONLY reasonable complaint I do have is that the company did not put any warnings on the box or directions anywhere. I am a healthy individual, with no major health problems, but if someone with severe toxicities, liver congestion, or other major problems wore one of these for an extended period of time, I believe it could perhaps detox them TOO fast, leading to symptoms much worse than mine (flu-ish feelings, fatigue, dizziness, digestive upset, etc.). I do believe this product can work great when used in moderation, and that one may be able to build up their tolerance with time. But before everyone freaks out about weird symptoms with this thing, I just wanted to reiterate that as with ANY product that deals with electromagnetic balance (or health in general), you must "feel it out" first, easing your way through the healing process. And IRenew needs to put a disclaimer/more information on their product! Thanks

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